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Return/Replacement policy:
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Verified
5/5

2014-06-15

"Was really good, friendly staff and amazing items. Most coveted "


Verified
5/5

2014-06-13

"i was very impressed with my recent purchase. would shop with dollskill again, and again and again and again. new favourite site!!!!"


Verified
2/5

2014-06-13

"I love the Dolls Kill store, their products and the use of casual language on their website. The only problem I had was that you weren't always indicated if something was sold out just by viewing the product among others in a certain section. I often would click on a product with interest in purchasing it, only to then be shown it was sold out. There's also been lots of glitches while shopping on the website. Otherwise I was happy with my shopping experience!"


Verified
2/5

2014-06-07

"My experience ordering on Dolls Kill was not up to par with the great reputation they have, especially regarding shipping. I ordered them on a friday, and it's now 8 days later and I still don't have my order. My card was already charged, and I got an email saying it had shipped, but I called to confirm and my order hadn't even been sent out yet. This was really frustrating, especially when you take into account that they do priority shipping + a promise to ship out your order within 24 hours (I understand that they may not ship on weekends, but still, my order didn't go out during the entire week? wtf). I love Dolls Kill, I love their great sales and I guess the phone service was ok, but it was my first time ordering with Dolls Kill and it makes me just a tad wary. At this point, I'm just waiting for my Hellraisers to get here, that I've been waiting for the restock for a couple of months now! Soooooo... maybe send your email for a review later than a week, especially if you guys are behind on shipping. Fairly disappointed."

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Verified
2/5

2014-06-05

"Said they shipped on May 31, now it's June 5th and the tracking shows it hadn't even been handed off to UPS yet. I also once received a damaged item and the return process was dragged out and inconvenient."


Verified
5/5

2014-06-04

"Love them purchase around 3x a month from the website. Would like cheaper shipping through. "


Verified
4/5

2014-06-04

"That was a quick delivery and amazing stuff & staff.
The only reason that I don't give a five star is that the delivery rates were a bit too much for U.K.
"


Verified
5/5

2014-06-03

"They sent me both my orders in just three days! Love every item they sell and will continue to shop from them."


Verified
1/5

2014-06-03

"I ordered a pair of bong johns and a tshirt May 21st. Dolls Kill assured me my items would be shipped out the next day and should arrive with in three business days. However they did not give the package to UPS until May 29th and it did not arrive to my address until June 3rd. Then, when it did show up I was charged an additional 30£($50) for shipping!!! Even though I paid for shipping and handling in advance when I ordered. They have really cool clothes but next time I will order from another store because of all the hassle and nonsense fees. Very unhappy with Dolls Kill, will not order again."


Verified
5/5

2014-05-29

"Always quick and professional, love This online shopping experience. "


Verified
5/5

2014-05-27

"super fast shipping, easy to use payment section, very cheap prices"


Verified
3/5

2014-05-22

"I think this store has great stuff and since this is the first time shopping with them, it was a good experience. I got some great stuff at some great price and very satisfied. The stuffs I bought came as they had promise and in good condition. However, I wish that I had known before what it was going cost me for custom fees etc. It was a bit of a surprised to be told by the delivery driver to pay the custom fee first before I could have my stuff.

The driver was kind enough to tell me that DHL is a delivery service for merchants and that the store should use another service such as EMS or Federal Express since the items are for personal use. On the receipt, it is marked as "merchandise" therefore it is treated that way.

I got a great deal on my purchase but when it arrives and you're slapped with the custom fee, it takes the fun out shopping and the great deal isn't such a great deal any more.

I hope the store will find a way to resolve this problem for your loyal customers living out of country.
"


Verified
1/5

2014-05-20

"Here's the thing, They have great stuff, but terrible service. I really never want to buy anything here again, but as you know some of their stuff is so cool.
Their return policy is THE WORST!! You wait until a sale and if what you get is messed up you return and only get store credit, so basically you can't do an even exchange..LAME. I ordered a pair of shoes, when they arrived they were wrong. One was marked size 6, one was marked size 5. I sent them back only to be told that they were both size 6, just mismarked and they said I should have measured the shoes to see that, REALLY?? Basically after several emails and calls they said they would send me back the same pair of shoes because that was the only pair they had left. So when the shoes arrived again they were mis marked but this time ONE WAS A 7 AND ONE WAS A 6, no kidding. It turns out they are both size 7(because I measured-since that is the consumer's job) I ordered a size 6 btw. I didn't want to go through the whole thing again, so I just kept them. But I still say Dolls Kill sucks!!
"

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Verified
5/5

2014-05-15

"It was packaged well & got exactly what I ordered. "


Verified
5/5

2014-05-12

"I love Dolls Kill, great customer service and fast arrival. I love the products too! One thing I hate is that DHL charges a fee upon pack arrival, which means I am paying an extra 22 dollars on everything I buy. I wish there was a way it could be covered with the clothing price!"