"Just have to say that customer service representative Paul took great care of me and helped me out with any questions and problems I had. He is a great asset to DreamShades and I hope they know that. Great job!
Keep up the great work Paul! "
"I had a positive experience with the merchant. Bought Persol sunglasses - $100 cheaper than the local store. They did not have them in-stock but informed me in a timely fashion that it will delayed. And, they arrived in line with the expectations they set. The glasses were as expected with the original glass case, etc. Overall, great value for money - with a bit longer wait."
"I purchased a frame and then received an e-mail 3-4 business days later saying the product was not available. They do not pick up the phone # and do not return e-mails in a prompt manner (2-3 days later) I recommend everyone avoid this website as I doubt I will ever get my money back."
"Do NOT order from dreamshades if you are hoping to get your glasses within 3 weeks of ordering. Even with expedited shipping, they take weeks to ship the product. Worst of all, they offer no real way of contacting them. I understand they want to "keep costs low" by not having a phone line that connects to a human being, but it makes it impossible to resolve conflicts when there is no one to talk to. They offer an email support service but they do not answer that either. It's like sending an email to a bucket of dead batteries.
I would not recommend dreamshades. There are much better sites out there. "
"I had a good experience. It took about 3 weeks to get my glasses. But they stated after I ordered it could take up to 9 business days to get shipping info, which it did. Once the item shipped it only took a few more days to arrive. Gucci glasses came in gucci case and card of authenticity. Ive owned Gucci before and I am 100% certain they are authentic. They are not a big company and I've seen other reviews having some issues...but maybe I got lucky or other people just got unlucky due to stock reasons but I got a great pair of glasses for really good price and I even got my insurance to reimburse me for a lot of the cost even out of network..."
"Ordered a pair of sunglasses on July 9. On July 29 (20 days later!)was informed that the glasses would not be available until August 14. I cancelled the order. Price was cheapest on the internet, but what difference does that make if they don't have and/or can't get the glasses???"
"I placed an order for a pair of Ray Ban RB3448 014/51 on Sat 7/16. I was informed via email just yesterday, 7/25 (9 days from original order date) that "the size/color of the item...has been discontinued from production & is no longer available for sale". Well perhaps they should have taken that off their sites. No manufacturers will discontinue any products without informing their customers. For dreamshades to take 9 days to find out it has been discontinued doesn't sound too convincing to me. In addition, why is this product still showing up on dreamshades after they told me RayBan "discontinued" it?
Will not consider them again. I suggest you avoid doing business with this company."
"Dreamshades may have your product and they may have an attractive prices, but do NOT do business with them. They are a VERY BAD BUSINESS. If you want proof before you buy, try calling their customer service number, or any phone number they list, THEY DON'T WORK and they DON'T CALL YOU BACK.
First, it took them 1 month to ship my product (this part was expected as they were out of stock).
Second, they gave me a shipment date, and then never sent the product. When I contacted them, they said they were out of stock again and I had to wait another 2 weeks.
Third, they finally sent me my order, but it was the WRONG PRODUCT.
Fourth, THEY WANT ME TO PAY FOR SHIPPING TO SEND IT BACK.
I called and e-mailed them over 20 times with NO RESPONSE. So i'm stuck sending the product back on my own money. This is PLAIN bad business and BLATANT disregard to their customers. DO NOT MAKE THE MISTAKE OF DEALING WITH THEM."
"I had a fantastic experience with DreamShades! I knew from previous reviews that the shipping takes a while, and I took a shot with them anyway. It takes about a month - so be prepared for that - but I'm assuming they order them from the manufacturer overseas, and then they ship it from their location in NY once they get them. But the wait is well worth it.. the product is absolutely authentic, and at an unbeatable price. I saved almost $200 dollars. I'm definitely satisfied, and will be a repeat buyer. Thanks guys!"
"This is the WORST experience that I have ever had with on-line shopping. I placed an order for Kate Spade sun glasses in April and here we are at the end of June and I have yet to receive them and my credit card has been charged. Dream Shades customer service is ALWAYS a voice-mail. I have left several voice messages and have tried to contact them via their web site and get no response. If you are looking to disappoint someone this is the place. As you can see by the other reviews , I am not alone. I am in the public relations business and this is PR at its worst. Spread the word and if you haven't ordered from DreamShades.com yet DON'T DO IT"
"SCAM! They don't have what they claim online, charge credit card anyway, then never answer phone or email. Aviod!"
"I ordered some A/X sunglasses as a gift for someone else on 5/16/11. Imagine my shock when I received an email from Dreamshades on 6/9/11 telling me they were out of the sunglasses and could not fullfill my order! It took them over three weeks to realize this? To me this shows no regard whatsoever for customer service. Incredibly, they still have this item posted on their website as "in stock." "
"Very good prices. NO customer service line to call but online message system got back to me the next day. shipping and process takes a long time. "
"Love the website. Placed an order for a pair of Burberry eyeglasses with just a few clicks. The product shipped withing 2 days and arrived a day later. The item was well packed and the prescription was exactly as per specifications.
Will shop with dreamshades.com again.
The Kazinskis,
Thank you!"
"This is my first time buying eyeglasses from DreamShades.com. I was a bit worried back then because I never heard of them before. Now, having the authentic Prada on my hand for the lowest price I can find, I'm very satisfied. Also I have to say they really care about their customers. Superb customer service! I'll definitely buy glasses from them again!"