"They took the time in chat to make sure I ordered the part that I was needing in full. It came in early by a day, and installed as per the auto manumacturers proceedure. Very satisfied all around, and will order again from them for needs as they come up on my vehicles."

"I was completely pleased with my recent purchase from Drivewire.com. I ordered a locking gas cap for my car that satisfied my needs."

"Great, delivered a lot faster than I expected, thanks."

"I am very satisfied with the product. It was delivered on a timely manner.
Thanks for the good service!!!"

"Contacted Drivewire via phone to check on AVAILABILITY on a heater -a/c switch . After several minutes on hold and having to explain what i needed to the person more than once , i returned to the online site and was able to order the part. HOWEVER, a few days later i receive a notice from DWire that they don't have the part.
I will not use them again. I went to another site who had SEVERAL of the same part."

"I got my part today and put in. and would order from again"

"Item was as advertised and received in the expected time. Good job thanks."

"Drivewire substituted a cheaper and inferior set of spark plug wires. They did not prodvide notification of the substitution or refund the difference for the less expensive item. The plug wires were not even a direct replacement for the specified vehicle and are a poor fit. Customer service has not been of any help

Update: Dec 2, 2011
After several emails and phone calls, Drivewire's return department claimed they were going to send me the exact part I ordered. The representative verified the part I requested was in stock even stated they would confirm the part number prior to shipment. I received the replacement part today and guess what, they substituted a inferior "Standard" brand wire set again. Once again no notification of substitution was sent. A Drivewire rep just confirmed the part I ordered was "in stock" and was not able to explain why they are incapable of shipping it.

Bait and switch appears to be a component of Drivewire's business model. If it were possible, I'd rate them with zero stars.

Update: 3/10/12
Almost 3 months since the item was returned, Drivewire has not yet credited me with a refund. It required a 15 minute call for a "promise" I will be credited on Monday.

Drivewire was given 2 chances to deliver the part I order. Yet both times they substitued cheap inferior parts without notification. I eventually received a email stating they don't actually stock the Bosch plug wires I ordered. Checking my year and model on their site now shows only the no-name plug wires. About 10 other brand name wire-sets formally listed against my truck were also purged. However, if you search by part number, guess what, the Bosch wires I orignally ordered are reported as in stock!

It's clear to me that Drivewire intentionally does not accurately report their inventory. They falisfy the status of national brand parts then purposely substitute and ship cheaper no-name items. And of course, they pocket the difference.

While Drivewire's customer support staff were polite, it's now apparent they were feeding me nothing but a continuous series of lies. Worst on-line company I've delt with in many years."

"The correct parts were delivered very quickly. All required components to complete the installation were included. Very happy with my purchase."

"Excellent part at a very good price! Highly satisfied with quality and service!!"

"My experience with Drivewire suck,
I'm order one part for my car, send my two the same parts, charge my twice on my credit card, rigth now i need to go through the process of return and who now.............."

"is the firt time i buy in this web site and is very good, i find all parts i need for my car. only the shipping cost is little high, but i had good deal in the product i buy. thanks"

"Drivewire is a awsome place to order From they have great prices and lots of options plenty of brands to choose from I will recomend."

"No problem at all. Not a long wait, and the part wasn't a desparate need."

"So far not so good. I ordered qty 2 and was billed for qty 2 only shipped qty 1. I have the packing slip that shows order qty ordered and shipped as 1. So the problem is not in the wharhouse it is in order processing. I emailed a copy of the packing slip to the customer service agent and was told I would have to wait while they "investigate" and it would take 48 hours. In my mind it is pretty clear - the customer service rep could see from the system that I ordered qty 2 and from the packing slip that I emailed only 1 was shipped. This is something that should have been rectified immediately by the customer service rep. She was very polite, but my issue is not resolved. "