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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-01-20

Great Experience

"The book I ordered came in quickly and was in great condition. "


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com


Verified
5/5

2017-01-20

Tremendously satisfying!!!

"I needed books for school, put the order in without issue. The books arrived in a very short amount of time. Everything went very well. Until I found out from the school, wrong book ISBN number. Return information was given, and easy to follow. I will order books here again."

Detailed Review Benchmark + -
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Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

Thanks for the positive feedback! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com


Verified
1/5

2017-01-20

horrible

"Book never got to me and it felt like the company only said oh well sorry deal with it."


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
5/5

2017-01-20

Business communication

"Shipping is very fast. Arrived to my home from US to Canada just in 3 days, even faster than the book u bought from Toronto. "


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

That's wonderful! I am so happy you had a great experience! I have sent an email to the address on file with a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com


Verified
1/5

2017-01-20

Horrible experience

"First off- I paid for one day delivery, the order was to be processed within 3-5 business days. 5 business days later I still hadn't received shipment confirmation. I emailed ecampus and received a response the following day. I was told ecampus was still in the process of obtaining the book. Thy didn't even have it in stock?! Why indicate shipment would be in 3-5 business days in the first place??? I responded to the email asking to have the order canceled. Well, to my surprise the order wasn't canceled. I received the book at almost 9PM last night (Wednesday, I ordered the book a week and a half prior). I have been trying to return the book back since I ended up purchasing else where and now I am getting the run around. I still haven't received a return label after asking for one several times. There appears to be some sort of technical issue which shouldn't concern me as a consumer. Just fix the issue and send me the label. No need to include me in the problem. "


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
1/5

2017-01-20

Bad Idea

"This site is whack. I paid $15 for a book and I have no way to access it on my macbook. "


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you're having difficulty accessing your book. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
5/5

2017-01-20

Great prices

"Fast delvery and great prices and easy to return"


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you're pleased with our service. I have sent an email to the address on file with a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com


Verified
1/5

2017-01-20

Item not even in stock

"If you have a book that "prints on demand" and "isn't popular" like a customer service rep told me, you need to specifically state that before the customer buys the book. Not only was that going to take 2-4(interfering with my class), but it wasn't even mentioned. Luckily, I caught it early and was able to cancel my order. "


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you cancelled your order. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
3/5

2017-01-20

Possible wrong address

"You may have placed the wrong address on my shipping label. The post office is holding my package because the address is coming back bad. I have to go down to the post office now and show my ID so I can pick up my package."

Detailed Review Benchmark + -
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N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry that you haven't received your order yet. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
2/5

2017-01-20

Still waiting

"Hoping that the book I ordered arrives soon. My order appears to have been stuck at the distribution center."


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you haven't received your book yet. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
1/5

2017-01-20

Terrible shipping

"Paid $17 for two day shipping and it took my book a total of 9 days to get here. I asked for a refund on shipping at least and the company would provide nothing. "


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
1/5

2017-01-19

Canceled Order & Raised the Price

"I placed an order. They canceled it & told me to reorder. I went to reorder (the very next day after the original order) and they had raised the price of the products 3 times the amount.
I placed an order order for some new and used bibles (all the same). I received the confirmation. The next day I received an email saying my order had been canceled. I called & was told my address was incorrect (I put both are physical & PO box because the post office only delivers to our PO & I wasn't sure how ecampus would send it). ecampus said I needed to re-do the order. When I went to redo the order they had raised the price of the new and used books tripling my order. I laughed when the lady said she couldn't help me. Superviser called me back several days later and said theres nothing they can do.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
1/5

2017-01-19

Don't buy from them

"I purchased a book and received the confirmation email and everything, and then they cancelled my purchase without giving me a reason why. I still have not been fully refunded."


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that your order was cancelled. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
2/5

2017-01-19

Cheap prices, horrible customer service, not helpful at all

"Cheap prices, customer service was dimissive and not very helpful at all. Felt like they didnt want to be bothered at all. Felt like i was chatting with a robot and unsympathetic to my issue."


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a bad experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com


Verified
1/5

2017-01-19

Horrible Custer Service

"Please do NOT use this company. Rude and unprofessional reps and management. "


Rep reply posted 2017-01-20
A rep from eCampus.com, Erin - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that your experience was not a positive one. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com