"The book I ordered came in quickly and was in great condition. "
"I needed books for school, put the order in without issue. The books arrived in a very short amount of time. Everything went very well. Until I found out from the school, wrong book ISBN number. Return information was given, and easy to follow. I will order books here again."
“Good afternoon,
Thanks for the positive feedback! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"Book never got to me and it felt like the company only said oh well sorry deal with it."
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Shipping is very fast. Arrived to my home from US to Canada just in 3 days, even faster than the book u bought from Toronto. "
“Good afternoon,
That's wonderful! I am so happy you had a great experience! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"First off- I paid for one day delivery, the order was to be processed within 3-5 business days. 5 business days later I still hadn't received shipment confirmation. I emailed ecampus and received a response the following day. I was told ecampus was still in the process of obtaining the book. Thy didn't even have it in stock?! Why indicate shipment would be in 3-5 business days in the first place??? I responded to the email asking to have the order canceled. Well, to my surprise the order wasn't canceled. I received the book at almost 9PM last night (Wednesday, I ordered the book a week and a half prior). I have been trying to return the book back since I ended up purchasing else where and now I am getting the run around. I still haven't received a return label after asking for one several times. There appears to be some sort of technical issue which shouldn't concern me as a consumer. Just fix the issue and send me the label. No need to include me in the problem. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"This site is whack. I paid $15 for a book and I have no way to access it on my macbook. "
“Good afternoon,
I am sorry to hear that you're having difficulty accessing your book. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Fast delvery and great prices and easy to return"
“Good afternoon,
Thanks for the love! I am glad to hear that you're pleased with our service. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"If you have a book that "prints on demand" and "isn't popular" like a customer service rep told me, you need to specifically state that before the customer buys the book. Not only was that going to take 2-4(interfering with my class), but it wasn't even mentioned. Luckily, I caught it early and was able to cancel my order. "
“Good afternoon,
I am sorry to hear that you cancelled your order. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"You may have placed the wrong address on my shipping label. The post office is holding my package because the address is coming back bad. I have to go down to the post office now and show my ID so I can pick up my package."
“Good afternoon,
I am sorry that you haven't received your order yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Hoping that the book I ordered arrives soon. My order appears to have been stuck at the distribution center."
“Good afternoon,
I am sorry to hear that you haven't received your book yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Paid $17 for two day shipping and it took my book a total of 9 days to get here. I asked for a refund on shipping at least and the company would provide nothing. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I placed an order. They canceled it & told me to reorder. I went to reorder (the very next day after the original order) and they had raised the price of the products 3 times the amount.
I placed an order order for some new and used bibles (all the same). I received the confirmation. The next day I received an email saying my order had been canceled. I called & was told my address was incorrect (I put both are physical & PO box because the post office only delivers to our PO & I wasn't sure how ecampus would send it). ecampus said I needed to re-do the order. When I went to redo the order they had raised the price of the new and used books tripling my order. I laughed when the lady said she couldn't help me. Superviser called me back several days later and said theres nothing they can do. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I purchased a book and received the confirmation email and everything, and then they cancelled my purchase without giving me a reason why. I still have not been fully refunded."
“Good afternoon,
I am sorry to hear that your order was cancelled. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Cheap prices, customer service was dimissive and not very helpful at all. Felt like they didnt want to be bothered at all. Felt like i was chatting with a robot and unsympathetic to my issue."
“Good afternoon,
I am sorry to hear that you had a bad experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Please do NOT use this company. Rude and unprofessional reps and management. "
“Good afternoon,
I am sorry to hear that your experience was not a positive one. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”