"I sent them maybe more than 7 e mails but they replied just 2 of them. So it is not good. "
"Customer service is 10 stars and everything was perfect for the entire purchase transaction! Highly recommend!!!"
"Initially, I had a few issues getting my payment processed, but afterwards everything was done in a timely and professional manner and the computer is running great! "
"I purchased the product on 08/01/2018 and they told me it would arrive around next Tuesday or Wednesday. I tried to get in touch with Steve, who I had originally talked to on Wednesday through email which I never got a response to. On Thursday I got worried and tried calling excaliber's number for about 20 minutes straight and no answer from anyone. I contacted my bank to see if I can still cancel it. An hour later my husband contacted excaliberpc and he got an answer saying that they just shipped my package and it arrived the next day.
Over all I got everything delivered that I was expecting but not without hiccups."
"Ok. Effective and professional customer representative."
"Well with truth be told at first I was not happy with the delay in shipping my order, But once I got my order I was happy as anyone else would be... So I log into my Ebay account only to find the package had changed (like the free gifts that they include with a badass laptop purchase). They upped the gifts right when i got mine in the mail... I was a little sad and kind of upset. So I wrote them about this and how i felt it wasn't fair.
But they made it right and sent me my additional free gifts!!! Now I would like to say that I'm the type of person that doesn't look for handouts but being that i just got my laptop literally a day before I felt it was something i should of received... Had it been 2 weeks or more i would of let it go.
But thank you so much EXcaliber!! They have certainly earned my respect as a customer. "
"They flagged the ordered due to work paying for it and us just moving builds. Which was another issues placed the wrong street address since we had just moved, they call up to confirm the address since it did not exist. It was a lot shorter than they said it could possible take. I will buy from them again, due to service and best price by far!"
"I received a call to confirm my order since I took advantage of expedited service. I received my laptop on time with all of the changes I requested. I love the laptop and it has been running flawlessly for me and my family. Their website made the memory and drive options easy to compare. I would buy from them again."
"I was a bit nervous when they tried to deliver once and no one was home, but they tried again and the service was very good. "
"one reason I purchased from EXcapiberPC was that their presales communication was excellent. Helped me decide the model I could afford"
"EXcaliberPC was a pleasure to deal with. They were professional and were even willing to help me figure out how the Amazon pay thing worked. My new computer was shipped promptly upon completed and it arrived when expected. Once I received my computer, I learned that they even upgraded it free of charge to a better and faster SSD for some reason that I am unaware of. Basically, they were great to do business with. I would recommend them to friends in the future for their computer needs and I will also come back to them in the future for my own computer needs."
"Lo único fue que me dijeron que duraba más tiempo entonces pague un envío que al final fue innecesario "
"Steve is the best customer service / Operator! Very helpful and informative!"
"Fast shipping from California to New Jersey. Everything arrived in excellent condition. The free items included with the laptop purchase were the deciding factor for me."
"I received my MSI We73 mobile workstation on time and perfect condition! I also was able to save $200 compared to the competition. So needless to say “I am an extremely pleased customer”!"