"Today I received my replacement Time Clock and needed a little help to get it up and running so
I called Easy Clocking customer service. Let me tell you that whenever I have to call them they are all very polite and knowledgeable! Today I was transferred to Jared. Jared new his stuff and quickly walked me thru the set up process. He was extremely patient with me and helped tremendously!
I appreciate the great customer service as always from Easy CLocking!"
"We've been using EasyClocking for our time clock for years and just recently upgraded to the cloud version. I love it! As an administrator who is not always here at the main workplace, I need to be able to collect up our employee's hours worked for payroll from wherever I am. Moving over to the cloud version was easy and with Emir's help in technical support, it was really painless, Now no matter where I am, i can easily log in and collect up the information I need to complete payroll. Thanks Easy Clocking and thanks Emir for your intelligent guidance to make the switch!"
"Elsa is always so friendly and available to answer my questions about navigating and editing the system. She is our go to person and we couldn't be any happier with the service we receive from her on a consistent basis. She really makes the experience with Easy Clocking a pleasant one. Thank you Elsa!!"
"I am writing this review to talk about the great customer service that Elsa provided. Today I had to set up an account and Elsa the customer service representatives did any amazing job of walking me through the process and getting me start. She stayed late working in the office just to make sure that I really understood how to use the software. It is great to see a company that continues to provide excellent service to its customers. Sincerely a very satisfied customer!! Micheal Ross
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"I had the pleasure of speaking with Jared today, I had to call technical support two times today and Jared guided me and helped me resolve my issues. He was very patient and knowledgeable. I would like to share my pleasant experience with Jared today and let you know he is a great asset to your company."
"I had some issues on my install Jared was ther all the way, Some of the best tech support I have received from a vendor in some time."
"Id like to give a big Thank you To Oscar Castillo, he helped me with a technical problem on a Thursday afternoon after 5pm. I know the last thing someone wants to do is help another client at the very end of the day but he was so pleasant and a true pleasure to work with! Thank you for your help. "
"I struggled getting a call back for support with getting the software on our server and talking to all of the machines. I called and didn't get returned calls for hours. I finally was connected with Chris and he was great... when he looked back at how long I had been waiting for assistance, he made sure that I had his email to contact him at any time. Remoted to my computer and had me going in minutes.
Thank you Chris!!!!"
"Ernesto Ruiz was fast and efficient to meet our startup company needs.
Would highly recommend."
"Elsa was amazing in helping with my questions with easy clock.
She is my go to person for now on!!"
"I've just completed my first year with Easy Clocking's time clocks and software and have been very satisfied with my experience...so much so, that I finally agreed to write this review (and I never write reviews). Last year my boss tasked me with finding a new time keeping solution for our 80 employees. I discovered Easy Clocking and have honestly enjoyed my every communication with their great staff. Claudia is an excellent sales rep. She helped me understand the features and benefits and assisted me in designing the best solution for our business needs. We chose the correct clocks for our Depot and Oscar and Renato from Tech Support helped set them up in compliance with my company's rigorous security requirements. One of the things that impressed me most was their willingness to modify their software if it made good business sense and provide a feature that was needed and had not been developed yet. Their system is so robust that I haven't been able to suggest any improvements. The clocks support multiple shifts and have not had a single problem since we've installed them. I love the peace of mind this reliability gives me when it comes to tracking employees' hours. It is the service after the sale is made that matters most, and Easy Clocking's Customer Service team is always able to help me with any questions that I have had along the way. Claudia has remembered me each time we've spoken and I've been able to confidently refer two other peers in my company to her for their time keeping needs. She makes her customers feel like they are her only priority and that is why I am posting this review. Doug - Depot Supervisor; NCR"
"Chris did an acceptional job assisting us in resetting the user ID's in our clocks to the new employee ID's in our payroll service system. It was a complicated process made relatively simple because of his knowledge and expertise."
"I was having some issues with creating a Sage export in my easyclocking portal, so i called them up and was greeted by Elsa. Elsa was very understanding of my issue and took the time to really make sure i got what i needed. She was so polite, and even apologized for taking longer than she thought because she wanted it to be "perfect". I really appreciate this kind of customer service, and i look forward to continue working with EasyClocking. Thanks again Elsa, all the best!"
"Elsa assisted with a few questions. She was great and the service was far above my expectations."
"After working with the Support team at Easy Clocking and understanding the level of knowledge that they have in their team has been a great asset to the deployment of Easy Clocking in our Company. Their have been times we were stuck and a quick call to support has helped resolve the issues.
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