"Easy clocking has a excellent support team that has helped myself and my staff numerous times. Tech support agent Christopher Panades assisted me with a rather large issue on our self hosted solution after a power outage and had us back up and running in minutes!"

"We have a few of the punch-in devices at our offices and are self hosted. We really like the product and the support is great.

New features are added regularly and Oscar at EasyClocking always helps with all of our updates even though we are self hosted."

"I have been using Easy Clocking for a little over a year now. Their clocks are easy to use and Oscar Castillo has been my tech support contact since I acquired the clock. He has been extremely helpful and always has gone above and beyond to ensure that everything goes well with my clock. This clock has made keeping track of employee times so easy. I do not regret the decision."

"I had a old outdated software that I had been using since 2011. Our computer had fried itself and along with all of our information. Luckily our clock still had all the information. The representative Christopher Panades was very patient with our staffs questions questions and assisted with the entire upgrade process to the Web Easyclocking software Definitely A+ in Customer Service!!"

"Have had Oscar provide tech support for us a few times already. He is always easy going and helpful in resolving our issues. "

"We moved from a traditional paper time -card system to the Easy Clocking cloud solution for Time and Attendance. The entire process was very easy and surprisingly painless considering that we were switching from a paper based to a cloud based solution. I went through the web and made contact through the chat. I had so many questions that they asked me to call directly. Compared to the labor involved with the paper process the new system is like night and day. We are also using mobile solutions and the system grabs the GPS location of our staff at time of clock in. At first I thought the staff would be resistant but found that they like using the mobile app to clock in and to review their employee records through the employee portal. The product does as stated and was a painless process to bring into production."

"Our company bought the EC200 from an agent here in October 2012 and had the software reinstalled in September 2013. The unit has worked well until recently when we started having problems creating reports. We got a contact number ***-***-**** and was told that the unit is outdated therefore we cannot be assisted."

"The SaaS interface isn't the most flexible configuration-wise compared to solutions from others. Definitely built for smaller businesses or a factory style environment where users will not be logging in to a SaaS interface, and flexible and custom reporting is not a focus. Users may frequently forget their password from time to time, especially without central authentication functionality (aka single sign on, such as LDAP/Active Directory or google SSO). That means users have to remember another password. So, they may say "I couldn't remember my password, so I had to wait for the email to reset it - that's why I'm 5-10 minutes late." That leaves a hole when trying to hold people accountable for being on-time. For a supervisor or administrator, that can be a bit of a headache.

We tried the software and it wasn't right with us, though it has potential. I called to discuss a partial refund. Note: We clearly didn't use the system for more than a small trial period, and that was obvious when they looked at our account. When I spoke to their support about this, they referred me directly to their financial team. I was kind of treated like I was trying to cheat them out of paying for their services. I was only asking for some flexibility given my unique situation. This approach raises a question...

What if I decided that I wrongly chose a competitor's solution over Easy Clocking? Would I ever circle back to Easy Clocking given the way they handled me, as they showed zero desire to listen or be flexible given my unique situation?" This approach to support leaves me with a clear answer, "Absolutely not." It was like talking to a wall, not an advocate. After all, if ever ran into a problem with their service or billing, my experience with them was harsh and inflexible customer service.

I get their 30 day billing policy...If I was 6 months in and wanting a refund, being rigid about a refund makes a lot sense. That's not the case here - if they respond to this post referencing their policy, clearly we know they are not getting it. By being flexible, you maintain a positive and open door relationship with those who choose not to use your services this time around... when you show no flexibility and are actually harsh with people verbally, you're saying that you'd rather keep $125.00 then have an open door that could be have potential.

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"We purchased our Easy Clocking fingerprint attendance system 7 months ago. We are very happy with the system as it's easy to use, saves us time and money compared to our old system. In the beginning, we have had a few issues with set up and reports but we found the tech support very helpful. Oscar is my main contact and he is great. I get a quick response as well as a follow up. We are very satisfied and I have recommended them to our sister properties."

"Very pleasant experience, the sales rep. was very knowledgeable and the support staff are extremely helpful, courteous and their expertise is very impressive. Excellent group to work with."

"We had troubles with connectivity issues from day one. Good luck trying to return it, they just leave you on hold until your return window expires. JUAN IS TERRIBLE, DO NOT BUY FROM HIM.... TERRIBLE SERVICE once you've purchased. DO NOT WASTE YOUR TIME."

"We got our clock early May 2014, now it's 20th May and we 're waiting for a replacement clock. It seems the every time I put down the phone with Miguel, he forgets all about me. It is when I do a follow up phone call, and he hears the anger in my voice, that something happens.
I think the product is good, but the hardware and service so far are very disappointing. A good client resume won't keep you on top and I think they are neglecting the basics."

"We purchased Easy Clocking Software and the EC50 time clock just over 6 months ago. It was difficult to set up and we have had other minor issues. Then the time clock stopped working. We purchased the extended warranty knowing the importance of our time clock and software. After spending over an hour on the phone, my options were send the clock back for repair (no time frame guarantee) with no clock to replace, pay $200-300 for a loaner clock, or I could upgrade my practically new clock for $100. This was what I selected, because being weeks without a time clock is not practical for our business. Oh, the new replacement clock won't be sent for 3-5 business days. Really, I spent almost $700 6 months ago, now I am spending another $100. I am extremely dissatisfied with the service."

"We were having difficulties with our timeclock when we upgraded our computers to windows 7. Fortunately, we were able to get a hold of an amazing support technician, Chris, who was courteous, kind, and extremely helpful. He was able to get us up and running in less than half an hour after we had spent days trying to resolve the problems on our own. We definitely recommend this product because it has lasted us years and the support is always quick, reliable, and professional."

"It's really easy to use once you set it up. Tech support people are very helpful and friendly. You get free help for 30 days, but I just called and although I was not on the plan anymore, they were nice enough to handle the issue for me at no charge. Chis was one of the tech support guys helping me, he did a great job! Thank you."