"I made the purchase using the website's chat option. The representative helped explain the chair features to us, gave us a good price as well. From start to finish the process went without a hitch. Item arrived on time, the delivery crew assembled it and show us how to use the chair. An excellent purchasing experience. "
"I called Easy Massage Chair and my questions were answered to my satisfaction. I decided to purchase the Osaki Alpine Pro and the delivery was completed within 7-days. Wow! I'm very satisfied with the Osaki Alpine Pro. I ordered the chocolate color. It looks fantastic! After getting the chair inside it took about 35 minutes for me to unbox and set it up. That's it! The experience of receiving a massage in my home, anytime of day, and selecting the type and duration of massage has made it worth it to my wife, our children and I. I'm 6'4 and my wife is 5'2". The automatic leg extension feature accommodates my leg length by simply pressing my toes when I need to stop it from retracting back. My wife and our youngest daughter, age 10, use it with the leg fully retracted. This thing is a dream! I highly recommend it!"
"Easy Massage Chair had the best prices around for a massage chair and an amazing selection to choose from. But what I found the most impressive was their customer service. I had to contact them several times with various questions and they were always prompt in getting back to me in a professional way. "
"How I got to buy this Titan Pro Ace II from Easy Massage Chair is just pure coincidence with a live chat conversation with a real agent. I was about to buy the chair from another website but since the chair is still new in the market, there were not enough reviews. So I searched around on google and found some info for this chair on EMC website and was greeted by a store agent through live chat. He was able to help answer all my question, offered price match and no t*x with free shipping, the deal I got is a steal! I got a phone call with the agent after the live chat to confirm the order and payment. I like that I could talk to a real person when ordering and customer service followed up the next for the shipping status and curbside delivery instructions, even sent me electronic manual instruction for the chair. Basically, placing an order through EMC for the first time was a great experience, the process is easy, straight forward, and as expected. Freight company called me the day before delivery date for appointment. Its curbside delivery so this huge box sits on a wood pallet. Freight shipping time is actually faster than expected. I ordered on a Tuesday and received the chair the following Monday. I highly recommend Easy Massage Chair and I would buy again in the future."
"VerychairVery nice Chair to have."
""We were looking around for a massage chair around Christmas Time since there are good deals to get from most big
companies. Our old chair was not working anymore and we had to dispose of it because we had nobody to repair it anymore.
Most chairs seem to get only 3 years parts and 1 year labor. That was not enough in warranty for us. So we phoned around and found EASY MASSAGE CHAIR company and they went out of their way to help us get what we looked for: a massage chair of super good quality which would be sent to Hawaii and had more than 3 years in labor warranty. We told them how much we wanted to spend and they found the perfect chair for us. There was only one company sending chairs to Hawaii without shipping costs and with 5 years parts and labor. They got us the chair for a discounted price which matched what we
wanted to spend and I will be ALWAYS grateful to Vincent to get us this chair. My husband needs it daily to keep backpain at bay. With the chair, he lives without backpain. It is a LIFE SAVIOR for us both. We both love it and do not ever want to be without it. I have started to explore ever more functions and I am amazed at all the different programs it has.
This is a chair, you could spend your whole day in it. The only issue we had: installation was not easy. It was rather complicated and took 2 hours. White glove delivery was not an option because of where we live. I But since everything else is in our favor, no points taken away for that.
"
"I am a verified customer, not a robot-ha! With so many companies and choices for massage chairs, I was pleasantly surprised when I not only got a call back within minutes, but responses to all my questions. When they were out of a modeI I wanted, they offered another at a great price. After the sale, the chair shipped on time and in great shape. They offered white glove service, but I installed the chair myself and was enjoying a great message that day. I am very pleased and encourage you to check out this company."
"Great customer service, fast delivery, and hassle-free installation. Great chair and nice free gift!"
"Let me start by saying how satisfied we are with our Luraco i7 Plus massage chair. But points off for dishonest sales person. When I ask specifically if the chair was in stock and shipped from their warehouse in New Jersey, I was assured it was. Not so much, it was drop shipped from the manufacturer in Arlington, Texas. Why not just tell me that? I was asked to send a photo of my check just so the order could begin and they would ship when they received my paper check. Well 30 minutes after I sent them the photo of my $8290.00 check it cleared my bank. Again why not just tell the truth. I am afraid I will not be comfortable ordering from this company in the future. "
"EasyMassageChair.com is awesome. I got an outstanding deal that was not on their website when I called with a question about a different chair. There was no pressure to buy. Vincent explained the deal and gave me a reasonable amount of time to research the chair and call him back. After a couple of hours of reading reviews and watching YouTube, I called Vincent back and bought the chair.
The point is, do not be shy about calling them. You may end up with a deal that is even better than what you expected.
The white glove delivery service was worth it. The chair was delivered in only 11 calendar days, and it was assembled in my house exactly where I want it.
Although their white glove service is more expensive than their competitors’, EasyMassageChair’s deal on the manufacturer’s extended warranty was less than what the manufacturer charges. So, even with all the bells and whistles, I still came out way ahead. No fooling—I got a $10,000 chair with a full 5 year extended warranty, and it was assembled in my home, for a little less than $4500.
Unfortunately, there were a couple of problems with my new chair out of the box. I emailed Ruth at EasyMassageChair about the problems, and she put in a call to the manufacturer for me right away. I also called the manufacturer, and a local technician called me within 6 hours to schedule an appointment to come to my home.
Even with the chair malfunctions, there is nothing wrong with this story. Malfunctions happen, and the problem only showed me that the folks at EasyMassageChair.com have got my back after the sale. (Pardon the pun.)
This was a big, scary purchase for me, and I feel very good about the outcome. On behalf of my back and myself, many thanks to Vincent, Jessica, and Ruth at EasyMassageChair.com."
"Great service, follow up and fantastic customer service chat"
"Staffs are very responsive. Delivery is fast. I got the Massage Chair less than 10 days after the order.
Osaki OS-4D Pro Maestro Massage Chair works well for my wife and whole family. Different programs fit everyone's needs."
"I ordered the Titan Jupiter XL from Easy Massage Chair after confirming that the chair was designed to accommodate a tall person (6’6). From ordering, confirmation, scheduling and follow up they were top notch. I received emails informing me of the status of my order, delivery date and use and care video links. After the “white glove” installation, I received a nice thank you email. Unexpectedly, a few weeks after delivery I received an unexpected and thoughtful gift via UPS! That’s what I call customer service. BTW - I love the chair. An added benefit of my massage chair is the relaxation felt after a heated massage. I often find myself dozing off in the reclined position. Once I stand up I feel like a new man. "
"The Easy Massage Chair company is the best. They worked with me so I could afford the best chair for me and kept me informed on delivery AND installation and followed up to make sure I was happy. I couldn’t ask any more from a company than that!! "
"This place really cares about their customers. From sale to delivery, they were on top of it all and communicated consistently about my order. Great people to work with, felt like a mom and pop shop but with more resources to get the job done!"