"Awesome reasonably priced products! Zoostorm are great for the purchase price!
Easy to navigate, great choice will always use them!"

"Easy to navigate. Keen prices and a wide range of products. I always use a buyer for my computer hardware."

"Very simple, very easy to register and use - and a great product at the best price I could find on the net. Highly recommended!"

"Easy to navigate. Keen prices and a wide range of products. I always use a buyer for my computer hardware."

"Good marketing, value for money products, good web site and efficient and simple buying process."

"The Returns process is a complete joke. As stated by others, you have to fill in a form, only to then be required to make a phone call and hang on the line for ages at your own expense, and then repeat the information contained in the form. At no point did the assistant offer compensation for the time and expense associated with this process. (Do I have to fill in a separate form to request this too?) The assistant first claimed I could not return the item because it was over 28 days since I purchased it. Fortunately I had actually raised the return request within about 2 weeks, so the return process is under way, although I have had to place another order for the same item before actually having received a refund (all I wanted was a direct replacement).

But worryingly, your assistants do not seem to appreciate the difference between your company returns policy and the law. When I pointed out that the Sale of Goods Act allows a customer to return a faulty item with no 28 day restriction, the assistant tried to claim that in fact a 28 day period is specified in the Sale of Goods Act. This is completely untrue, and it is totally unacceptable for your assistants to be advising customers in this way.

I expect better of ebuyer. "

"I have been buying the Items I require for my business for 11 years now and so far I have had few if any problems. The new deliver pre-notification service is a wonderful improvement as it allows us to pre-plan or appointments to be here when the goods arrive."

"Dodged replacing faulty goods within warranty and claimed I asked for a refund, which I never did and only 90% of price paid!

SSD drive died after 6.5 months, by the time they collected the item it was 7 months. Initially you have to raise an eNote on their website to raise an RMA, it's the only way to it. You have a choice of requested action: "Refund" or "Direct replacement". I had read the Ts & Cs and knew about the partial refunds for faulty items over 6 months. So I made sure I put REPLACEMENT. (Although Ebuyer is just about the only company that won't fully refund you within 12 months! - this is how they do their cheap prices I guess!)

I got an email back from their returns tech support asking to call them to process the RMA. I don't know why I have to call them to do this as I have already filled in all the fault details but do it anyway. The guy spoke to asked me what I had already put down on the RMA request so that was a waste of time and money (on that 0330 number that isn't included in most peoples free call packages), then he said he would email me instructions to return the drive to Crucial (the OEM). I told him that under the Sale of Goods Act my contract was with Ebuyer - they have to accept the return. So he sent me emails on how return via ebuyers courier.

Before I got the courier date set up I again checked that the RMA request online did indeed say "Requested Action: Direct REPLACEMENT". and I checked they had plenty of stock so they had no excuse not to replace - saying it was obsolete, etc.

I then get an email 3 or 4 days later saying that my item is indeed faulty and that they will refund me according to their policy blah blah... 90% refund.

This is where the real problems begin. I raised an eNote to reject the offer of a refund since they have plenty of stock. I was told in reply that I had requested a refund and it had been processed. Tough luck too late we won't budge. To my horror I looked back at the RMA on their website - somebody at Ebuyer HAS CHANGED IT TO REFUND!
So I try to reason with them politely. Read the arrogance of these replies: (and their standard cut and paste apology on every response! - as if that makes up for it!)


04/07/2013 11:54 I double checked the return request before arranging collection date, and it still said requested action: direct replacement. This is what I still require. Will you please replace the faulty goods?

Rachael
04/07/2013 12:27

Thank you for your response.
I can advise that a refund has already been issued therefore you would have
to place a new order online.

Please accept my apologies for any inconvenience or annoyance caused as a
result of this matter.

If you have any further queries please do not hesitate to contact me.

Kind Regards,
Rachael
Ebuyer.com
Customer Support Team

08/07/2013 11:02
Hi Rachel

Thanks for the message. Let me try to explain again what I require.
Throughout the process I asked for a replacement. At no point in the RMA
process did I ask for a refund. Due to this I feel it is not unreasonable
for ebuyer to replace the item, then cancel the refund issued.
(Ebuyer will not lose out due to the 3 year Crucial warranty!)

Kind regards

Martin
Rachael
08/07/2013 11:11

Thank you for your response.

I can advise that when the RMA was raised a refund was requested, therefore
this is how the return was then processed. As the refund has been issued we
cannot cancel this as it will already be in your account, I would now
advise to place a new order online.

Please accept my apologies for any inconvenience or annoyance caused as a
result of this matter.

Kind Regards,

Rachael

Ebuyer.com
Customer Support Team

08/07/2013 11:42
Dear Rachael

As I stated before, I made sure that I had definately asked for a "direct
replacement" when raising the RMA and viewed the RMA request again before
I returned the item. It still read "direct replacement", which I was
happy with since I also checked you still had plenty of stock on the
website. Therefore I was confident you could replace it and I returned the
SSD.

Now I see somehow the RMA action has been changed to refund, I can assure
you that this was not by me as explained above! Regardless of this anyway,
moving forward, the fact still is currently I require a replacement.

Can you not do this?

Regards

Martin
Rachael
08/07/2013 11:47

Thank you for your response.

I can advise that we cannot change how the RMA will be processed, therefore
it was originally raised for a refund to be issued.

As previously advise due to the refund already being issued and in your
account now we cannot cancel this. You would need to place a new order
online to receive the item.

Please accept my apologies for any inconvenience or annoyance caused as a
result of this matter.

Kind Regards,
Rachael
Ebuyer.com
Customer Support Team

08/07/2013 12:20
Dear Rachael

This may be but somebody must have changed it somehow. I took a screen shot
of the original RMA showing direct replacement. It was originally requested
by your RMA tech support that I return the SSD to Crucial directly for a
replacement. This wouldn't have been suggested if the RMA was set up for a
refund! I rejected sending it to Crucial and insisted I return to ebuyer
since I knew you had stock for a quick replacement, and it is your
requirements under the Sale Of Goods Act. I thought it would be easier and
quick since I have had very good service from ebuyer in the past. I am
starting to wish I had sent it to Crucial now!

If I placed a new order now the drive would cost more than double the price
I paid, since the drive was on sale when I bought it. Therefore this is not
a option! I'm sure you understand.

Please admit there has been a mix up and honour my original replacement
request.

Regards


Rachael
09/07/2013 10:07

Thank you for your response.

I can advise that the RMA was raised for a refund to be issued once
processed, this has not altered and would never have send that a
replacement will be sent. If you can provide evidence that it does say
this, then I would be able to look into this further. However, as far as
Ebuyer can see we have processed the return as per your request.

Please accept my apologies for any inconvenience or annoyance caused as a
result of this matter.

If you have any further queries please do not hesitate to contact me.

Kind Regards,
Rachael
Ebuyer.com
Customer Support Team

It goes on. SO - If you are still reading this then it is my opinion that to avoid replacing an SSD that was on sale at the much lower price, ebuyer have wriggled and fiddled and even resorted to changing my RMA then calling me a liar! It is not up to me to prove that what I requested, it is up them to believe the customer and give him what he wants and rectify mistakes if they happen. I don't blame the staff I blame the training they probably have been given by their management, and that is to maximise the profit for the company by fobbing customers off when it comes to refunds and returns.

Bottom line is AVOID buying from ebuyer at all costs - or it may COST YOU!"

"AVOID EBUYER. BAD. BAD. BAD

returned faulty ram..11 months.which they confirmed was faulty.they refused to give me a replacement..because it was cheaper to give a partial refund.
I feel I have been conned.Avoid Ebuyer if you
value your money

ref RMA 1213416

Mr s.Singh
west Midlands"

"I have been using ebuyer since 2005 without any problems, However, I recently bought a Sabertooth 990fx R2.0 motherboard from them, it came with a 5year warranty. After a couple months use the item became faulty as the audio jacks had stopped working. I contacted ASUS (the manufacturer) to try send it back to them, they informed me that for the item to be repaired or replaced, i would have to send it back to ebuyer. I then sent it back to ebuyer, requesting a repair or replacement as part of the 5year warranty. However they refused and only gave me a partial refund, I phoned them and they said they would not replace or repair as the item had risen in price, from 120 to 140, much to my dismay i wrote them an official letter of complaint, however they refused to budge. I have contacted them via email several times since, but they always give the same reason.They now have my item and half my money. I have now been in contact with citizens advice, who have informed me that i would have to take this case to county claims court in order to sort this issue out. Customer service are arrogant and don't want to help."

"

DPontin1

Reviews written: 2
WRITE A REVIEW

Written on: 26/02/2013
Review of ebuyer www.ebuyer.com
Visit ebuyer.com

I have been an ebuyer customer for a few years now without too much to complain about until now. I tried to purchase goods from ebuyer on the 19.02.2013 for delivery on the 26.02.2013 their website stated that the product was in stock and they took payment from my bank account. I contacted them on the 22.02.2013 to confirm that the order would be fulfilled and they stated that there was no problem after checking with their warehouse. On Monday the 25.02.2013 they changed the status of my order from pick in progress to order placed on their website all this being done without my knowledge or consent. So I naturally contacted them to try and find out what was going on. They then stated that the item was out of stock despite deceiving me on the Friday prior to that point I then pointed out that they had already taken the payment for Goods and service that they were not able or willing to provide this is Fraud as they knew they were unable to complete the order and they had not even bothered to contact me but just took my money from my account I informed them that I would begin action against them as they had breached the terms of the contract and the Law as well they had breached the Sale of Goods act the Distance of selling regulations and the Goods and services act. They then requested that I spend more money with them to upgrade the order for a different item to which I refused to do so as a decent company would have offered to upgrade the order at their own expense as Ebuyer have committed fraud clear and simple this call took 21 minutes at 10p a minute I might add. I then received a call back from another adviser who was again uncooperative and again I informed then that I would begin legal proceeding's against Ebuyer for the cost of the original order as well as replacement goods as they had fraudulently and blatantly breached the contract with myself those proceeding's are now under way using the above laws. This company are highly unprofessional and just plain dishonest as can be seen by the facts above in short I would not recommend this company but just state buyer beware and take from this information what you will. "

"online security is a joke ! I didn't complete any of the fields in the "verified by visa" security check stage - just closed the window at that point - order still accepted and processed - and thats supossed to be "secure and safe""

"bought a few ethernet cables from here very good quick delivery
www.platinumcomputers.biz"

"I have always used scan.co.uk for my computing needs but decided due to price that I would buy from ebuyer.

BIG MISTAKE! I am tempted to start a revolt against this company by creating a website called eliar.com as I am furious with their staff, customer service and general ignorance.

The only thing that keeps me calm is the rule of karma.

After purchasing a new setup from them and ringing their useless technical support to confirm everything with the purchase was compatible, they sent the items out to me.

I decided due to know putting a computer build together to a hire a friend of mine is a certified technician in this industry to put it together to me to ensure all voltages were fluent in the machine.

We initially thought we had problems with the memory so we changed the memory, only after some hassle.

Then after smoke appeared from the case "led" fan button which are on the coolermaster fans, we sent this item back to be found faulty and was refunded.

Obviously you dont have to be an expert to know that any smoke or cut outs during a power can be fatal to the setup and or other components in the machine.

So clearly upset I contacted them again as now the bios screen was not working.

Bare in mind, the graphics card they sent out showed signs of being a return as the item was not in a anti static bag and some packaging was missing after a comparison on a youtube unboxing.

We are now incepting court action to reclaim money and time lost and to get our money back for the motherboard and graphics card.

This company is clearly a joke.

Go to scan.co.uk"

"Bought a WD Live TV to work on my two Logik TV's (L22LDVB11 and L40LCD11)

Does not work on either!! Tried it on my friends Samsung TV, and works fine.

Because it works on one TV, even though it doesn't work on either of the TVs in my house, Ebuyer will not allow me to return it for a credit note.

Very, very poor and disappointing customer service. This may not work with your TV and there is no way of knowing before you buy it."