"An awesome experience from start to finish. Carl completely fixed my problem with Microsoft Office Suite within 20 minutes in a kind, professional, and efficient manner. It was 5am and I was ready to completely lose it! He managed to keep me informed, fixed my problem (all my own doing, of course, not the problem of the purchase), and was totally nice the entire time. I can't commend him enough. A great experience."
"Turned out to be a huge job as Microsoft didn't recognize my license for the longest time. Jesus was super great in keeping at it and helping me. All my questions were answered. I will buy more of the same for my other computers so that everything is one the same track, and am completely satisfied with how the job finally got done. This is a great company, and Jesus did a super great job with me.
Many thanks,
Suzanne"
"The tech was very knowledgable and did what I needed. Thanks!"
"I purchased Office 2019 and had trouble downloading. I contacted customer service and Joe was able to fix the problem and get the program downloaded for me. I highly recommend this "
"I had a question and got the answer I wanted right away. Thank you."
"The person who assisted me in chat with installing and signing in was fantastic. Patient, helpful and best of all EFFECTIVE! My problem was solved and they stayed with me at my request until everything worked. I'm really impressed. "
"I had accidentally purchased Microsoft Office for PC when I needed MS Office for Mac. This created multiple problems when I installed it on my MacBook computer.
Daniel, from Argentina, spoke English clearly. He was very prompt in calling me for our scheduled phone appointment. Even though the issue turned out to be more complex, his attitude was positive, his knowledge of the problems and how to fix them was good, and he fixed and completed the task of changing my computer to the correct Microsoft Office for Mac in a very timely manner. He was a delight to work with! Thank you again, Daniel.
Suzy"
"Daniel is by far the best employee you have working for you. He was understanding, quick, and extremely helpful with my situation. He was the ONLY one out of 4 different attempts to resolve my issue and did he job very professionally and without hesitation. He truly deserves a raise and I'd give it to him out of my pocket if I could! Great customer service! Thank you, Daniel! "
"I was frustrated because I wasn't sure what to expect, so I opened a chat and Jesus reassured me all was well and stayed on line with me until I received my order. THEN when I got it, it wouldn't fully download- Jesus was still there and sent a link to help my order along. He basically held my hand through the whole process. If it weren't for Jesus I would have canceled the whole thing- now I have what I need and I couldn't be happier! Thank you Jesus!!!"
"So far so good. It looks like Joe did get my Outlook version 2019 downloaded, but haven't had a chance to use it."
"Joe was extremely helpful in quickly diagnosing the problem, taking over my computer (in a nice way), then resolving the issue. Really a nice experience.
Thanks,Joe!!!
He didn't, however, stay around to insure that all was well, just was really interested in getting the review done quickly. I guess he was really busy. I think I can do the rest of the setup on my own, though. All in all, ok."
"Daniel did a great job, trying so many different options until he finally got a new key for activating my 2013 Microsoft Office Professional. During all the time, he was communicating with me.
This is very rare to find a very dedicated technical expert to support his customers. I congratulate EkoSoftware to have such a professional expert like Daniel for supporting its customers. He's great and fixed all my issues. Thank you Daniel for the amazing job."
"Aloha, I needed help figuring out how to install Office 2019 purchased from your company. A gentleman named Jesus responded to the chat. He was amazing! Professional and knows what he is doing! I will definitely buy more products as needed because of his service!
Mahalo!
Candace Mack
"
"Jesus was a pleasure to work with and took care of the installation in a timely fashion."
"The support I received was unmatched. They took the time to make sure I could use the product and even helped me with the storage on my computer. They went above and beyond. It is a rarity now a days that you receive such patience, but I truly recommend their services. "