"I recently tried to send E.E. a email 3 times, and kept getting a message stating it could not be processed due to site malfunction, so I attempted to call them and the call was put directly into a voice mail loop and never did connect. Also attempted this 3 times . To this day I haven't got a return message or email. I'm extremely disappointed !!"
"I have been a customer for about 10 years and have only good food to show for it! I use it in my daily cooking and also for camping and especially long term camping. Great products and great to have in reserve for emergencies. I have recommended this company to many many people."
"Shopping on-line is a snap for acquiring good preparedness products at a reasonable price."
"I love their products! Fast service & Shipping! I always get what I order within just a couple of days of my order."
"I have purchased and am happy with the products from EE, however the products are expensive, some out of my price range. Just recently I received an email about increased earthquake activity in the Ring of Fire. The sources for the article were vague and alarmist. I do not disagree that the likelihood for a large earthquake is increased, just that the sources were vague and EE does not need to be alarmist, they should let their products and reputation speak for themselves."
"I could write a novel here on all of the dented cans that I have received from Emergency Essentials. I also buy (or used to buy) thousands of dollars of product from EE but far too regularly they send dented cans and when I call, they blame UPS. I know for a fact that by the placement and extent of the dent, it was NOT UPS who dented the can. When the shipping box is perfect and the dents on the can are very deep on the top of a tightly packed box of cans, that can can't move, and another padded box is above the smashed can, I know it was like that before it shipped. Sometimes the dents are huge and on the seam of the can where air can leak. I buy product for long term storage and will not accept dented cans. I make that clear. And when you call they want pictures, repacked boxes and then they'll make you ship it back to get another shipment. An half the time, there is a dented can or two in the second or third attempt to send me replacement product. I'm just tired of this hassle and will NOT support a company that not only blames UPS, but charges them for damaged packages. That's just wrong. And they defend their poorly managed shipping department as if it was their grandmother. "
"I have purchased from Emergency Essentials off and on as needed for almost 20 years. The service and selection has done nothing but improve over that period of time. I recommend them to anyone I meet that is concerned with preparedness. "
"I am always treated well when I go into a store. It is so much better than just going on-line and not being able to get information from real people."
"Over the years (about 20) I have purchased long term storage freeze dried and dehydrated food from Emergency Essentials in order to fulfill my family goal of having a two year supply on hand for emergencies. Since all our kids are on their own now, we have greatly exceeded our goal. We've been eating our older items first (of course) and find them still fresh tasting and delicious. We still buy to replace items consumed or given to less fortunate and we never buy from anyone other than Emerg. Ess. (over time we have tried other brands, but always return to Emerg. Ess. for continued quality and price). We are very happy with everything we purchase from them, including their high quality camping and survival gear.
Ed and Georganna West"
"If you SELL a recipe book, I would have purchased it, but it seemed like the recipes that I choose were "no charge". I didnt get any recipes in the 2 boxes that were delivered. I sent a email comment from the company site and never got a response."
"I have purchased various products from your co. But find I needed to go elsewhere to get trained to utilize them."
" I'm not sure what I'm being asked to give feedback for, so, i will be general.
I have purchased most of my gear from EE. Customer Service is great, prices are competetive, and products are good...however, I did open a bag of mountain house and it was rancid! I'm hoping that that will be the Only product that I'm dissatisfied with. Fyi: it was only 5 years old. But, besides this one issue, I'm satisfied! I would still recommend 7/365! Ty"
"Great company! Fast and reliable shipping. "
"Have purchased emergency food from Emergency Essentials for over 10 years and have never had a bad experience. Always deliver food in a timely manor, give fast answers to questions, friendly customer service reps when I phone for information. Happy to do business with your company for all my emergency needs. Thanks. "
"I'm glad to know that EE is there with the products they have available. I wish that the products weren't so expensive, but it's good to know that if I need something they probably have it. I also sometimes have problems with the website on my phone; as it is the only internet source I have, it would be nice if the website wasn't so sluggish or system heavy."