"In Sept. 2015 I placed a large order for supplies and camping gear. I received three large boxes, opened them for inspection and found that I was missing a solar oven, several #10 cans, and one damaged can. Contacted EE by phone and was spoken to as if I was lying about the missed items. I supplied pictures of the boxes and contents but was told that their "tally sheet" from their employee was correct and I must me missing a box. I informed all boxes, per their tally sheet where here. Contacted the carrier, they had no damage or notes about the shipment. After several emails and conversations, I was sent a replacement solar oven and two cans of product, one replacing the dented up can and one of the other two that where missing. The box was a joke, basically, I received a damaged solar oven and some cardboard. Sent pictures of the boxing and damaged solar oven. Also requested when the other cans of product would arrive and to this day I have not heard a word back from Emergency Essentials. Felt and was treated like, just go away! So, I took my business elsewhere. Have been a long, long time customer with Emergency Essentials. But this time they dropped the ball and lost a customer. Other products and quality I have received from them over the years has been very good....or would not have been as many stars. Check your orders, take pictures of the orders in the boxes, be ready to have to prove that you are correct.
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"I am very pleased with the sales that are offered and the variety and quality of items. They have helped me to assemble a good basic supply."
"When I decided to put together an emergency backpack for my family, I looked at a lot of different sites. Emergency Essentials had everything I needed and wanted, and at a good price. I will definitely buy from them again."
"The only thing wrong was when we found many moths after opening a large ca of bananas that had been put into the container we have used for many years and after a while of not using them for a few weeks moths developed. Now after opening a canI will need to freeze them for 24 hours like I do flour."
"We have been shopping with Emergency Essentials for at least 10 years. We love the variety of foods, the cooking options, and the great camp and preparedness items. Orders are filled and received promptly and correctly. We use lots of the dried milk from EE - it's less expensive than at the grocery, and delicious. Another favorite item is the Burn Free first aid balm for burns. Truly amazing - get more than one and hand it out to your family and friends. But the very best part of Emergency Essentials is the customer service crew. Everyone whom I have spoken with has been knowledgeable, friendly, patient, and always eager to assist us. They make sure that our questions are answered and that we understand the answers and information that they have shared with us. They really want happy customers. We feel that the customer service from Emergency Essentials is very close to, if not the best, that we have ever experienced."
"have ordered many items over the past 5-6 years for emergency storage. Have never been disappointed with their products & services "
"They have slow shipments and don't honor sales. I emailed them and they don't answer emails. Product is good but I'll be limiting my use of them for sure. "
"Quality product, fast shipping, good service"
"This is my opinion through my buying experience with your company. The people were always friendly, helpful and knowledgeable. What I Do Not like is that your sale prices fluctuate alot from one sales promotion to next. Your regular prices are to Expensive! Then along comes your sales promotion and it's also to expensive. Occasionally, your flash sales have good prices and that's when I will buy what I need. Remember, some of us long time customers have scene so many of your price promotions that all we need to do is glance at your ad and we automatically know if it is an acceptable price. Keep in mind that your not the only game in town. We also get regular promotions from your competitors. Their promotion also let's us know how good or bad your prices are.
I like your company but I'm on a fixed income and price sales a product.
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"As I've gradually built disaster preparedness reserves I've been very satisfied with purchases at Emergency Essentials. The website is easy to navigate as well as the check out process. Generally, pretty fast shipping."
"I love the great products, service and pricing
do not like the continuous emails.
once a week would be sufficent"
"Products are great. Have not tried everything, but keep most for emergency. Your people are always helpful, curtious and friendly. Thank you EE."
"I recently ordered 10 55-gallon water barrels from Emergency Essentials, and awaited confirmation of my order, and it came, with an "order processing" status. For the next week...my order remains in the processing status, so I assumed that the barrels were on back-order, but still wished they would have let me know, one way or the other. I tried calling their toll free number and left detailed messages...3 days in a row, but still no one picked up and no one replied. So I called one of their local outlets in Utah and a nice woman answered and told me that my order was indeed being processed...not back-ordered. So, the next day I tried calling the regular number once again and this time a gentleman answered. He told me that not only was my order processed, it had been shipped! He gave me the UPS tracking number and thankfully, I arranged to be home to accept the delivery. The barrels arrived, in great condition, but oddly, even after I received them...and for the next couple of days, my order on my account page still showed the order as "processing". For this reason alone I am giving my experience with Emergency Essentials, just two stars...and that is being generous. "
"I've never had an issue ordering from your website. If I wasn't in the middle of moving, I'd be buying a whole lot more."
"I have enjoyed shopping from time to time on this website. They have lots of different items, alone or in 'sets,' like 72 Hour survival, etc. Their sales are good, too. You can get great discounts on what they put on sale."