"I received this item while out of town. When I returned and discovered it was broken, I could not find repair or replacement info anywhere online. What I did manage to find was this review information. So my review is this: DON'T GO ANYWHERE NEAR A COMPANY THAT MAKES IT EASIER TO COMPLAIN THAN TO FIX THE ISSUE! RUN, DON'T WALK AWAY FROM ENGINEERSUPPLY.COM!"
"I ordered sight level ten days ahead of time, and two weeks later, im still waiting for the next email telling me its yet furthured delayed. Never again will i do business with Engineer supply. EVER."
"I ordered an expensive product from them because they had the best price--a couple days later I got an email saying my order had been cancelled, but it didn't explain why. I had a heck of a time getting ahold of someone in customer service because they don't answer the phones after 5pm EST or on weekends, and I live on the west coast, and have a busy work schedule. I finally managed to speak to someone, and they said the order had been canceled because my billing address was different from the shipping address... Is that SO uncommon? I was buying it as a gift and sending it to someone else! They could have at least called to verify the purchase with me, instead of cancelling it. My credit card still had a pending charge for the product, so I spoke to them and they assured me I would not be charged, and the "pending" status would go away after a couple days. I ordered the product from another vendor, and all is well. I won't try purchasing from EngineerSupply.com again."
"It's been 2 weeks and my products have not shipped yet. No indication of when they will ship either. I received this survey BEFORE I received my order....that's pretty pathetic! I would not recommend this company to anyone."
"After receiving a very shoddy swing arm lamp I immediately decided to return it. After several telephone calls every day over a period of three days I was given a RMA number, although I had to deal with a very rude person on the other end to get that far. No point in repeating the details of the many phone calls I made, or the rudeness I received in trying to get that RMA number. I will be returning the lamp after this weekend, and then will find out if I will actually receive a refund or not. Nothing this company does would surprise me now. "
"The money was taken out of my account right away, but it's been 2 weeks and I still haven't got a shipping confirmation email."
"After a week and a half I still do not have a ship dat."
"Website noted Ships in 1-2 days, So i make the purchase on 2/2/17.
Got an email 2/6/17 noting shipping delay of 3 days, now shipping 2/9/17
On 2/10/17, new email states now shipping 4/3/17. (2 months)
Really?
Cancelled order on 2/11/17 but still no reply back as of 2/14/17. Sad, as I really needed this for a new employee."
"I have been trying to track this order and have not had any luck...have no idea where this order is."
"I was disappointed in the fact that what I ordered was discontinued but the item
was still on the website. I also was Frustrated in the fact that the another option that I was given was more expensive. This will be my first and last attempt of ordering from your company thank you.."
"Payed for item then was told it was out of stock and I would have to wait about a month. Bought item locally, now they won't answer my call or return it in order for a refund. I know problems arise in retail but this is beyond that. Don't sell items if you can't fill the order. A complete joke. Stay away from this train wreck of a so called company. Lesson learned."
"I ordered a specific drafting table and they shipped a different one. Have not been able to reach the customer service dept. I live in California and they are on the east coast. My work hours are when they are open on the East coast. Very disappointed as it was a gift for my sons birthday. Will try and call them tomorrow on my lunch,"
"I ordered two drafting triangles, which arrived on time. These are advertised as 90 degree triangles, but neither is 90 degrees, and I need 90 degrees.
The attempt to return these is a hassle, and I am yet waiting to hear back from Engineer Supply.
Hopefully they will contact me very soon, I can get these two items returned, and change my satisfaction rating."
"Don't sell me something and say it will be here by this date, twice! Still waiting !"
"I received a confirmation that my order was received and processed, but after more than a week, the package hadn't arrived and I had not received an update. I looked up the package online and found out that I had forgotten to put the business suite number into the address. UPS was holding the package. I emailed Engineer Supply to provide the update and asked them to correct the information with UPS, but they not only told me to fix the problem myself, but told me that I would be subject to their return policy if I didn't. It's poor customer service not to follow up on product deliveries. I made a mistake, but feel they should have been helpful in resolving issues, or, at the very least, not dropped the ball completely and then threatened me with fees for their lack of communication."