"I ordered several food containers from entirely pets and paid $29.95 for overnight shipping on a Sunday, April 27th. I expected they would not ship until Monday and I would receive them on Tuesday. The Friday following my order (4 days later than I expected to receive it), I received an email from them stating my item was too large to ship overnight, and would be shipping via mail instead. This was 4 days after it should have already arrived.
The order that I paid expedited shipping for, didnt even ship until the following week and was finally delivered May 9th (13 days after ordering it). After it arrived, I emailed them more than 15 times to find out why my $29.95 expedited shipping charge had not been refunded. I finally contacted my credit card company after not having this resolved 28 days after the order was originally placed. Entirely Pets then refunded my card for $24.95, even though I paid $29.95. I had to email them again and it took another 10 days to get the additional $5.95 refund.
So, all in all it took 13 days to receive my order, that they eventually ended up sending Fedex after telling me it must be sent via mail which is why they couldnt expedite it. Then it took over a MONTH and several emails and headaches to get the expedited shipping charge refunded which should have been done when THEY informed me it was not going to be expedited. What a waste of time, lack of customer service and no attention to detail."
"Delivered quickly. Item as advertised
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"Entirely pets is a great website. They always have discounts and ship items right away. Happy customer!"
"My order arrived much faster than I expected which was especially appreciated since it was for anxiety medication for our elderly greyhound who has a terrible fear of thunder and lightening. Living in South Florida this weather condition occurs with daily regularity. Many thanks for the swift arrival!"
"I could not be happier with Entirely Pets. They have the products I want at vey competitive prices and shipping is always fast."
"Inexpensive and quick delivery"
"Great prices, good packing, fast delivery! What more can I ask?"
"Very nice things fast deliver my dog loves them too."
"My products arrive quickly and I haven't had any trouble ordering on line. They carry products that are hard to find in other stores such as Geri-Form dog vitamins. Their prices are very pleasing too!"
"Always quick and great prices."
"Very good value with speedy shipping. Will order from again!"
"Good promotions and quick delivery"
"When I placed my order the website did not indicate that one of the items was out of stock and on back order. When I received an email notice of the issue I noticed that the order would not be shipped because one of the items was on back order. When I called I was told the item is not expected for several weeks and I had to cancel that item before they would ship me the rest of my order. So I cancelled that one item and my order was shipped. I guess they will want additional shipping if I should order the item once back in stock (which is unfair)."
"easy to order and very quick delivery. "
"Very pleased with the product and price. "