"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Easy to find, great options!!"
"I was told processing would take 2-3 weeks. 6 weeks later *I* had to contact the customer service team to be informed of delays (was told I would be waiting at least an additional 2-3 weeks).
Appreciate the customer service team's quick response (the only reason this review isn't 1 star), but it doesn't make up for the complete lack of delivery. I've been without glasses for over a month now and I'm getting more and more tempted to cancel my order outright and get a new pair elsewhere.
If you don't have the frames I want readily available, don't let me order them! Failing that, if there are any delays in production that would cause them to take longer to make, inform me! Don't wait for me to inquire what the delay is! Glasses aren't some useless knickknack or gadget that won't meaningfully effect one's life if they have to wait longer than normal to recieve them. These are necessary everyday objects that impact people's ability to work, commute and travel, entertain themselves and generally exist in the world. It is your responsibility to be honest with your customers on when you can deliver your product by so they can make an informed choice. "
"Website is easy to navigate!! Great deals on great glasses!!"
"Great and very easy. Payment process very easy"
"These were accurate, they’re very durable, and exactly as described!"
"Delivery took too long. Ordering easy. "
"Easiest site and quick shipping. Great price also. Thank you"
"Entire process was easy and fast. Will order from them again. Good price as well. With the promotion, they were even better priced than Costco. "
"I love my new purchase of Gucci prescription frames! I always seem to find the right size and look that I'm going for."
"Amazing service, quick delivery times-whatever i order always gets here in time. Every time i call, everything is resolved and questions i have are always answered to a perfect understanding. Only place ill get anything from! "
"Super happy I found this link. It’s my go too whenever I need my contacts in a super fast way. "
"The frames I chose were out stock. EZContacts had a wait time of 4-6 them but failed to alert me. The search has begun again!"
"great service thank you v"
"Shipping was quick and got exactly what I ordered. Second time ordering from them. "
"Quality, affordable, easy to navigate website "