"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Good quality and fast shipping "
"easy to find what you need and check out was easy"
"Easy ordering process for new "
"I was very happy with the service I received. Got my daughters contacts quickly!"
"First time EZ Contacts customer.
- Excellent selection of frames. I picked out the frame that I liked and wanted.
- I ordered Oakley frames and progressive prescription lenses.
- Entering my order on the EZContacts website was simple. Very easy to understand instructions.
- Placing an order, Payment and Shipping was straightforward
- Order Tracking / Delivery was very good. Packaging was top notch and stylish!!
- Went with standard shipping and received my glasses within 1 week.
- This is one of the best set of prescription glasses I have ever had.
- EZContacts will be my destination for Vision. Thank you EZContacts!!"
"2nd pair, awesome job and the lenses are top notch"
"I tried to make a purchase here and the firs time around they couldn't get stock of the item I ordered. I had to cancel it and get it elsewhere. I decided to give them another chance for another item. While there was more lag time in getting my order out the door and to me than what I am used to with most online retailers, I did receive the item in a reasonable timeframe. If you need an item in a specific, quick, timeline I would not use EZContacts. But if you have time to see if it will ship and are ok with it taking a little extra time to get to you, then using them should be a good experience."
" very easy to order products are always great, Arrives in a it’s very timely manner"
"Hope I am able to get my contacts and I like them but ordering them was easy. "
"Love it! Thanks for buying contacts easy!"
"After 3 weeks with delivery, I had to call and they mentioned they had a problem and the product was delayed without expected date. I decided to cancel my order. "
"Ez contacts is affordable and full of quality contacts and glasses"
"Order for sunglasses was placed on 9/11/24. It is now 11/2/24 and I still have not received the item."
"Excellent easy to navigate website"
"I've never had a pair of glasses I've worn consistently until the ones I got from here. I had a pair before, but they were heavy and uncomfy, so I didn't wear them. These frames look identical to what I ordered, are light, and there's a lot of versatility on the sight! I ordered these 2 months ago and they came only a couple of days after ordering. These were also WAY cheaper than the EXACT same frame and model that was present in the store I went to."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your feedback. We're sorry to hear about the lengthy delay with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
”