"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I love how easy it is to order my contacts! Go EZContacts!!"
"Best price on the internet no hidden fees. Love it!"
"Ordered sunglasses two months ago , no shipping updates, and they never arrived . No updates on the status of my order. I would like to rate higher for pricing but at this point I will need to make sure I wasn’t charged . "
"Love ordering contacts the website is very easy to use and always stock up!"
"Sadly I lost my rayban mirror lense sunglasses at a music fest less than a day after I bought them. Sunglass hut was too high on their price but ezcontacts was unbelievable low priced!"
"It was easy to find the frames I was looking for at a great price!! "
"offer us great price! thank you!"
"Love your selection! I my complaint is I wish I had the “try on” option for more of them. Also, wish you saved the photo on the profile so I wasn’t prompted to take my pic again each time I did try virtually on a pair. Still, great price makes it worth it! Thanks again!"
“Hi there,
Thank you for reaching out and providing feedback! We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.
”
"Great experience and a great deal"
"Can find some gems for good price "
"I’ve put in multiple orders and their products are good quality I always receive my orders promptly and will continue to use them for my contact needs"
"I hate how expensive Lumify is, their prices cannot be beat. "
"So much easier getting contacts this way!"
"I’ve been trying to contact customer service to get an update on my order. When i placed the order it said 4-6 weeks, I’m going on week 7 with no updates"
“Hi there,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
”
"Sunglasses were stolen in an airport, got my new pair the next day and still cheaper than the original price."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”