"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I ordered my husband's script, and we don't have the same last name,but there was no where to put my name in above the payment for credit card. I didn't take his last name wen we married soni just ended up putting in his name as the first name on the account,and my name as the last. I hope it doesn't cause problems."
"The website said my glasses would be $205 and applied at checkout. however, when I checked out they were $214. This did not include tax or shipping. "
"Got a really good deal on my first purchase and it was fast and easy. Also had the type of lenses that I use which seem to not be popular."
"Easy reorder experience!
Product availability."
"I’m picky about my eyewear and ezcontacts had multiple styles I wanted so it’s a simple choice of where to shop.
Hassle free and great pricing. "
"Wide selection of frames! Was able to find exactly what I was looking for at a much lower price than other places. "
"Great deals and good promo codes! Love this place! "
"Always great variety. Second time buying. Can't wait to try them on."
"So much cheaper than most other websites!!"
"No problems, very easy to use order system."
"I went to the eye doctor and was going to buy a pair of glasses from them , I found the same glasses here for a much lower price. Super easy , user friendly website "
"Great price and so fun to shop."
"Decide not to spend the whole amount ofr the glasses and went this route and it was the most easiest purchase ever."
"Advertising free shipping but unable to apply it at checkout"
"Wow! I haven't ordered in two years but easily logged in, found my previous order, made a change, added promo, paid, all in a couple of clicks."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase.
It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted.
Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
We appreciate your business with us and wish you a wonderful day ahead!
”