"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"And your pocket will too!! This is my second time ordering from EZContacts. They make the process easy and simple and their prices for contact lenses are great!"
"Great customer service! Will reorder again"
"It was good. There are a lot of bad contacts. Still good overall "
"Love this website for reasonable designer sunglasses "
"Reordered contacts in no time, had prescription on file
"
"Outstanding service and value"
"I'm a satisfied return customer."
"The ordering price was very easy."
"Found what I wanted and it was easy placing the order.."
"Multiple prices for the same product. Have to be careful to get the best price. "
"I feel confident that EZ Contact is an authorized retailer for the brands I love at a cheaper price than all the brick and mortar places. So that is why I'll probably buy from here again.
However, I took a while to order this pair because I was put off by the practices used by EZContact to secure my personal information! When I searched for the glasses I wanted, they were $300.61.
Then I saw a popup offering me a percentage off the price if I sign up with my email and phone number. However, once I provided my personal information, the price of the sunglasses jumped up to $319.80. But after the discount was applied, the price went back to the original price of $300.61.
I feel like the company lies to the customer to get their email and phone number and does not provide the discount that was promised. Despite the lie, I really wanted the pair of glasses at the lowest price I can find. I would have just preferred if the company didn't have to resort to trickery and lies. Don't offer a discount if you're not going to give the discount. Is that even legal? Whatever. "
"Well thought out website. Found it easy to fill in data for prescription sunglasses. Great choice of styles and competitive prices.
This is my 2nd time to order prescription sunglasses. I liked mine so much I bought a pair for my wife. "
"This will be my second order from this company and the glasses are quality and gorgeous. "
"Worked out great. Can’t wait to see how the glasses turn out!"
"very pleased with return process and refund"
A rep from EZContacts, Olivia_Miller, has responded:
“HI there,
Thank you for sharing your experience. We’re glad to hear you feel confident in our selection and pricing, and we appreciate your feedback on our practices.
We want to assure you that any discounts or promotions we offer should automatically apply to your order. If you notice any discrepancies or if the discount did not apply as expected, we apologize for the inconvenience. We take such matters seriously and would appreciate the chance to make things right.
Please feel free to email us directly at help@ezcontacts.com with any details about your order, and we will ensure that the appropriate discount is applied and address any issues.
Thank you again for your feedback and for allowing us to address this issue.”