"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Let’s see how quickly my order is processed and then I’ll be able to write a better review. Thanks "
"That was a fast service very impressive…!!!"
"helped me from start to finish. "
"I had a pair of Balorama sunglasses in the '90s but after I lost them, I decided not to replace them as I started a family and didn't want to spend that much money on sunglasses. Then when the kids were grown I didn't want to spend that much on sunglasses! Then came along EZContacts with a totally reasonable price for the glasses I love and I bought them! They were on backorder for a promised 6 weeks but shipped in approximately 3 weeks! Super happy with my old Dirty Harry shades!!! LOL! "
"Smooth process !
Very happy with experience so far in the order !"
"Thank you so much! I await confirmation and am tremendously appreciative."
"EZ Contacts let me pay for expedited shipping even though the contacts were not in stock and wouldn't be available until well after I needed them. There was no indication of a delay in shipping when I placed the order, not even an expected delivery date. When I called customer service they basically said that I should have known better. I won't be ordering from EZ Contact again.
"
"Had a great experience, appreciated the transparency on the shipment of the sunglasses!"
"I was glad to see the site still had a rare set of Versace sunglasses that I wanted."
"I was shocked at how much the cost of reordering contact lenses have increased! I went out of the normal procedure I had and searched and they were definitely about $100 less per eight boxes."
"Was gr8 experience purchasing by ezcontacts"
"Great customer service
Good prices
Easy use of website "
"Easy process to order glasses and get your PD measurement"
"These are for my daughter. They're petite sized. Perfect for pre-teen/teenage kids. "
"I HOPE EVERYTHING WILL GO FINE AT THE DISTANCE"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for sharing your experience. We’re truly sorry for the confusion and frustration you’ve encountered with your order. We understand how crucial timely delivery is, especially when you need your contacts urgently.
To clarify, expedited shipping speeds up the delivery from our warehouse to you but doesn’t affect the processing time for custom lenses. Custom toric lenses, like the ones in your order, typically require 3-5 days to process before shipping. We apologize if this was not clearly communicated when you placed your order.
We aim to provide accurate information on our website, and we’re sorry if this wasn’t as apparent as it should have been. Your feedback is valuable, and we will work on improving our communication.
Your order shipped today and is expected to arrive within 2 days. We appreciate your patience and understanding, and we’re sorry we didn’t meet your expectations this time.”