"All companies are great at the time of sale, but very different at the time when there is an issue.
This is the case with FCPeuro.
I had an issue with an order and Bill Petrey when above and beyond customer service.
This is unusual now a days.
I will continue to purchase my car parts from this company not only because of their great pricing, but because of the excellent customer service.
I know they have my back in an issue with any order.
Thanks FCPeuro.
"
"Very good the shipping time.."
"Always offers excellent service/value. Dan T has exceeded my expectations!! "
"FCP has a great collection of quality parts at reasonable prices. I have four "babies" that need occasional attention -- a Mercedes, a Volvo, and 2 Jaguars -- each more than 20 years old. FCP is my first online stop for anything I need to keep the kids happy. The staff answers questions promptly and always goes the extra mile to get me what I need. (Including one return of a 3-year-old parts purchase that had gathered dust in the back room while I "got around to" installing it... only to find I had made a mistake and ordered the wrong item way back when.)
Highly recommended. And if you don't see what you need online, just ask. They can sometimes get special items that they don't usually stock."
"I've dealt with this company for a little over a year now and found them to be very trustworthy. They don't sell cheaply priced junk just to make a quick buck, like so many other stores do. I plan to continue to do business with them and would recommend them to anyone. "
"Purchase, shipping, installation. Results were excellent. #enginemounts"
"Thanks everything good,came on time."
"Though my order was small, this company was on top of it! "
"A repeat customer at FCP Euro, from when they were FCP Groton. They are my go-to place for quality OEM/OE replacement parts for my car. "
"I love FCP. Whether it was our old M34, one of our 5 850 Volvos, or the current XC90, they always have great parts at great prices. For my brake job, my shop couldn't believe the quality I scored through FCP at the price I paid--he said his price would have been higher!
Also, I'm very picky about quality and have never been let down by FCP. I've ordered a few things on eBay that really burned me to future eBay auto parts...the quality was just all over the map and I really didn't save much, if anything.
The other thing I love is that FCP has a ton of do-it-yourself videos online. For amateurs (like me) who don't always get the job done solo, this is a huge help. When you have a european car, you try to do as much of the work yourself as possible, because they are more expensive to maintain than a domestic. Yet, with a little elbow grease, a good parts supplier, and use of online forums you can figure it all out.
Thanks FCP!"
"There free shipping 49$+ arrived the next week. every thing was packaged and protected at great lengths. The part quality was better then I expected, super well made and cant beat the price."
"This is my second time ordering from FCP Euro and like the first time they were very helpful and prompt. I have peace of mind that items will arrive complete and as I ordered. Note that I'm located at the opposite side of the globe - Australia. Will not hesitate to order again for my next project retrofit."
"Site had both items I needed, ordering was quick and easy, shipping was fast, and parts were as-ordered and successfully-installed. I would order from them again."
"Shipped very fast, the product was great and the price was very reasonable. The website and costumer service was very helpful and informative!"
"I've been an FCP customer for many years now. I keep coming back to them for my Volvo parts for basically three reasons:
-Customer Service - if they make a mistake, they make good on it. And let's face it, everyone makes mistakes now and then.
-Good prices. Always competitive, often the best deal overall.
-Quality parts. None of the above means anything if the parts aren't any good. I've never had a problem with quality of goods. They just don't carry the cheap stuff."