"Oh and fast shipping for me 2 states away 2 days."
"Love this website! I have been looking for months for oem parts for my Volvo. From surfing the net to digging through junkyards when I finally came across this website that has everything I could want for my car. Fast shipping too! "
"I often use FCP Euro for my BMW diy projects. They have great prices...if not the best they price match. Free shipping over $49 and lifetime warranty on all parts."
"good quality products and shipped fast."
"Very fast shipping. The piece was a perfect fit, and started my car right up. Economical and prompt. Very satisfied."
"I ordered twice from FCP, the second time because I just could not believe how slow the processing/shipping dept was.
Long story short I had to resort to emailing the CEO after ordering on Sat April 23rd and on Wednesday the 27th I still had not even received an order confirmation. That should have been a wake up call for him, thankfully he forced my order out late that evening.
"
"Best quality parts with everything you need to get it installed."
"Goods arrived in a timely manner and actually exceeded my expectation for the quality if the material. Thanks!"
"Place a order Sunday hoping I am gonna have it by Wednesday or Thursday!!! Call them in Friday they haven't even ship the item.... What a bunch of idiots.. "
“Dragan,
Thank you for your feedback. I am very sorry that there was a delay with your order. It seems like it was held up on our end and then shipped incorrectly by our vendor.
I can assure you that we take situations like this extremely serious and have already corrected what happened to your order so this does not happen again.
As a gesture our service advisor that you spoke with did issue you a customer credit to use towards any future orders should you decide to give us another try.
I do sincerely apologize for the frustration this has called.
Sincerely,
Pam Marsden
Customer Service Manager”
"I have never been disappointed with FCP Euro. High quality parts at a competitive price, plus free shipping (for orders over $50) and their lifetime warranty on everything they sell makes for an unbeatable combo. Highly recommended for your euro car needs."
"I am very happy with my item and I'm going to order again from you in the near future. Thank you!"
"As always a pleasure to shop in this website"
"Volvo S70 260,000 on the OD and FCP has been there with hard to find parts that Local places just don't have."
"FCPEuro provides exceptional service, combined with reasonable price and lifetime warranty. That makes them my first choice for VW spare parts."
"I ordered a part and returned it because I ordered the wrong parts. The entire time, customer service was a dream and they stand behind their products without a doubt. "
A rep from FCP Euro, FCP Euro, has responded:
“Thurman,
I wanted to reach out to you here on resellers as I am just seeing this post, my apologies for the delay in this but I do see that we spoke with you after your email to our CEO.
I am very sorry that this happened to your order. It looks like your order was caught by our fraud detection software as it was placed under a new customer account and not the one that you have ordered under before in the past. Both accounts have the same email address but not the same names on them and our software did not recognize that they are both one customer.
Please let me know if you have any questions on this as I would be more than happy to assist you.
Sincerely,
Pam Marsden
FCP Customer Service Manager
”