ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-06-22

Should be called FCP AWESOME

"So I went out a bought a poorly maintained E39 wagon for entirely too much money. FCP Euro has been more than helpful in taking my money in exchange for high quality replacement parts, conveniently sorted into "kits". These kits contain all the parts required to complete a job and make it very easy to spend waaay too much money fixing a poorly maintained E39 wagon. Their prices are very good compared to the dealer and other online retailers.

If the free shipping is not enough to make your nips stand on end, then nothing will. I bought a complete front brake kit for that damn wagon of mine. It comes with rotors, big, heavy rotors.. shipped free. My local NAPA charges me for freaking shipping!

Lastly they accept Paypal, which is nice. As many a dude does, I fund my repairs by selling stuff online, which funds a Paypal account.... which flies under the radar of the main checking account. This allows overspending and later regret...from the comfort of my excellent riding now spectacularly maintained E39 wagon.

So if you are like me and hastily decide to buy cars. You will be a fan of these FCP dudes.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-06-22

Mk4 jetta Front refresh kit

"Amazing kit everything fit perfect and my car rides like new. This is the only place I now buy my car parts from."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-06-19

Quick and accurate

"I have a 2002 325i and it needed right control arm along with front struts. I went to their web site and placed the order included: control arms both sides, struts and shocks, strut mounts, shock mounts, valve cover gasket, oil pan gasket, spark plugs, intake and exhaust sensors. Every things came within 3 days and not a thing missing. When I took every things out the box, they had the oil pan gasket standing up against the shipping box and I did not see it. I called them and they had it out the next day. Bill was very friendly and did not even give me hard time. I like these people for their services and the prices very competitive. Some were cost more and some were cost less but my total was still a lot less than others. If I need any thing else, I definitely will come back to them. Make sure you check around. Don't make your decision base on mine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-06-18

On line experience Like it should be!

"FCP asked me for feedback on a follow up email and usually I delete those types of email but FCP Euro did such an excellent job that I didn't feel right about not giving them credit.
1. My BMW 335xi electric water pump went out on a Wednesday morning.
2. Ordered at noon on Thursday
3. Received the parts next day by 11 am (very reasonable next day shipping)
I was worried so I called them before ordering ,, I got a real person right away who was knowledgable and gave me confidence on completing the order.
4. The parts were packaged so well like they were kidneys - well protected in a *green recycle friendly high quality material
Finally I installed the parts with no issues and feel confident about the better than OEM quality.

I am confident that I will reorder from FCP again for all of my maintenance needs!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-06-16

How can i not leave 5 stars. Excellent company with excellent parts and service.

"FCP Euro has the best genuine oem parts that you can find. They have EVERYTHING. I've yet to not be able to find a part or accessorie that I've needed... Even down to a simple plastic clip.
They give you LIFETIME warranties on all of their parts too- say my wipers i bought go bad in two years.. They'll send me new ones. You cannot beat that service. And simple customer service was spot on when i had to call them. Real person right away and quickly fixed my screw up.
If you want the real thing, go with FCP Euro... You won't regret it.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-06-16

FCP Euro for the win!

"Out of this world customer service! Very responsive and informative in answering email questions. Gareth is very knowledgeable in BMW parts. He sends you links of the parts you need so there is no guessing. Return policy is no hassle, simple and easy. There was one instance where I was recommended an M3 control arm kit for my 328. I realized the kit would not fit since my vehicle is awd. The M3 kit was already at my mechanics about to be installed. Gareth got the correct control arms to my mechanic the next day. Also the lifetime warranty, this goes for wear parts ie brake pads and rotors. Yes, once your pads and rotors are worn after buying them from FCP they will replace them! Insane! I am in Stamford CT and their warehouse is a little north of me, luckily shipping is very quick. I most definitely will recommend FCP Euro. A lot of the members from the forum E90post use and talk about FCP. They have the best prices around compared to many other popular sites. Also a lot of DIY videos on Youtube on how do maintain and install the parts you just bought. Very happy and will continue to use FCP as long as I own my European car."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-06-15

Best in the business

"Can't say enough great things about this company. Truly top notch!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-06-15

Great parts at a great price!

"Recently ordered some parts for my E46. Got them quickly and for a cheaper price than anywhere else I looked! Will definitely buy from them next time I need parts. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-06-12

2002 S60 Throttle Body Rebuild Service

"I recently purchased FCP Euro's throttle body rebuild service. I did quit a bit of research prior to making this purchase. The rebuilder that FCP has contracted with is by far, the best in the business. The price that FCP Euro charges for this rebuilders service is quit a bit less than the direct purchase price the rebuilder charges there customers. Don't know how FCP managed this, but I got the best in the industry service, at a very reduced price. As for results, FCP Euro's staff and the rebuilder had my throttle body rebuilt and back in my hands within a few days, which included a weekend. Upon receiving my rebuilt throttle body, I quickly installed it back on my S60. The wife and I were scheduled to take a 1100 mile trip the following day. My S60 idled floated a little at first. As the trip progressed the rebuild synced up with the cars CPU and my S60 improved and evolved into a superior car throughout the trip. I have been a car wholesaler for years and have owned hundreds of vehicles. This Volvo with the rebuilt throttle body out performs any and all other vehicles I have owned. This purchase has been one of the best decisions I have ever made. My S60 operates better than new thanks to FCP Euro and Xemodex. Thank you guys for your superior performance in supporting your customers!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2016-06-12

Part return nightmare (Fixed)

"They have fixed my problem, so this negative review is no longer needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2016-06-13
A rep from FCP Euro, FCP Euro, has responded:

“Matthew,
Thank you for your feedback. I looked into this matter here at this end and I see that you spoke with two of our representatives about sending this wheel hub back to us. Both have commented that you threw away the manufacturer's box for this item so we would not be able to resell or return this item back to BMW.
Even though we do require that items come back to us in the manufacturer's packaging we would not want you to be stuck with a part that you do not need so I would be more than happy to accept this item back from you without the BMW box that it came in. Please make sure you enclose our returns form with the item so we know who the part belongs to you. Once we receive the item back, we will process the return and the refund for you.
If you have any questions regarding this you can reach out to me directly at 860-388-9001 ext 306 as I would be more than happy to assist you with this.
Sincerely,
Pam


Verified
5/5

2016-06-12

Awesome international service! Excellent quality!

"Lemforder brand bushes and pieces gave me awesome smooth feel on the road. Veré satisfied. Great job on bringing several stuff for my car. E46 330i. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-06-12

"Ordered numerous times from FCP. Always great prices on quality parts. Shipping fast, customer service excellent "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-06-12

Very fast shipping

"Great parts and a very good price would buy from them again when I need more"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-06-11

Buy high quality pars and get lifetime warranty

"Bought some BMW original parts and a Behr heat exchanger for my automatic transmission. Not only the got a fast shipping to Brazil, and a awesome deal, 25% cheaper than my local dealership. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-06-01

Great customer service and easy returns.

"Ordered to throttle cables and received them earlier than told which is always a plus. Found out one item I ordered was the incorrect one, called and spoke with customer service they were very helpful. Gentleman helped me find the correct cable needed and walked me through the return process of incorrectly ordered part and helped me order correct part. Will recommend to anyone wanting to deal with them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges