"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"Very user friendly website! "
"I finally settled on a selection that seemed worth using a member credit. Most items were sold out. "
"I have not received a confirmation for my order!"
“Hello D Kim,
I understand how frustrating that must be. Not receiving a confirmation for your order can leave you feeling uncertain and worried. I hope you're able to get the confirmation soon so you can feel confident that everything is in place. It’s completely understandable to want that reassurance. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"Quality looks great but have not received yet…website was pretty easy to navigate…prices are on the steep side…unless on sale
Felt that shipping should have been free for a new customer"
"I am a new Fabletics customer and finally getting back into my fitness journey 8 months postpartum. The website was easy to navigate and there were many good product options (and good deals!) but...
I wish there were more models available to preview clothing on. I was so excited to see larger and curvier models in addition to smaller and leaner models, but I didn't see many "mid-size" bodies that look like mine. This would have made the shopping experience even better!"
"I kept getting emails I had a credit that would be expiring so I used it and found that I signed up again. I do not want to sign up, I feel tricked. Please be up front with people. Integrity. "
“Hello Kimberly,
I’m sorry to hear that you feel tricked, and I can understand why you’d be upset. It’s frustrating when you think you're using a credit and then find out it led to something you didn’t intend, especially when the process isn’t clear. You’re absolutely right that transparency and integrity are important, and I hope this situation is addressed so you can feel more confident moving forward. You deserve to have all the information upfront and to make decisions without any surprises. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"I was supposed to receive my page in 6-10 days, plenty of time before Christmas, it didn't even leave the warehouse for 5 days....I did NOT receive it in time for Christmas "
“Hello Mary,
I’m sorry to hear that your order didn’t arrive as promised. It’s incredibly disappointing when a delivery doesn’t meet expectations, especially when you were counting on it for something as important as Christmas. I can imagine how frustrating this must be, and it’s understandable that you’re upset about not receiving it in time. I truly hope the situation gets resolved quickly and that your future orders are much smoother. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"Easy to use website and lots of variety of clothes "
"All XS and S sizes are out of stock and there´s no option to ask to be informed when the sizes are available. "
“Hello Silvia,
I can understand how frustrating that must be, especially when you have your eye on specific sizes. It’s disappointing when the items you’re looking for are out of stock, and it’s even more inconvenient when there’s no way to be notified when they’re available again. I hope they restock soon, and that you’re able to get the items you want! Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"Tracking stated that my order was about to be shipped up until the 10th day, so I called. Then I was told the delivery service provider either lossed or miss delivered the package. Further disappointment was the news that none of my selected item were still available. My first instinct was to cancel my membership. I was new, joining for the first time and this happened. Not the kind of service I expect or will accept...again. I decided to give the company a second chance. I hope they do not disappoint me again. "
“Hello Teresa,
I’m sorry to hear about your experience. It’s incredibly disappointing to have your order lost or misdelivered, especially when you were excited about your first purchase. It’s even more frustrating when the items you carefully selected are no longer available. It’s understandable that this would leave you feeling let down. Giving the company a second chance shows how hopeful you are for a better experience, and I really hope they exceed your expectations moving forward. You deserve reliable service and a smooth shopping experience.. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"I didn’t get a confirmation of my recent order"
"They charge an import tax when ordering via credit, hidden cost associated with membership "
“Hello Ibrahim,
I can understand how frustrating that must be. Hidden fees, especially ones like import taxes tied to membership or credit use, can feel really unfair when they aren’t clearly disclosed upfront. It’s upsetting to feel like you’re being charged extra for something you didn’t expect. I hope you’re able to get clarity and a resolution on this soon. It’s important to feel confident in where your money is going. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"easy to navigate the website and vip is clearly outlined"
"Most of the styles I was interested in were sold out! "
“Hello Tia,
Thank you for reaching out to us, and we're sorry to hear that most of the styles you were interested in are sold out. We understand how disappointing this can be, especially when you’ve found items you like, only to find they’re no longer available. We're here to help address your concern as quickly as possible, so we’ll send you a private message now.
Best,
Allison ”
"Great quality, , reasonably priced, comfortable clothing!"
A rep from Fabletics, MLTechstyle, has responded:
“Hello Amanda,
I’m sorry to hear that most of the items you were interested in are sold out, especially after you took the time to find something that felt like a good use of your member credit. That must be really frustrating. It’s disappointing when the options aren’t available when you’re ready to make your choice. I hope you find something else that works for you soon. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”