"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"IT DID NOT SAY ALL ITEMS ARE NOT ELIGIBLE FOR EXCHANGE WHEN I BOUGHT IT!!!
THE SIZES ARE OFF AND NOW I CANNOT EVEN GET A RIGHT SIZE
YOU ARE A ONLINE SHOPPING STORE! DO BETTER!!!!"
"Online deals were great! Hopefully the quality is as good as!!"
"Easy to order and great products"
"I was given a gift card by HP Ink for $30 dollar but Everytime I try to use it is says Whoop try again i am not happy with this service "
“Hello Mattie,
We appreciate you contacting us and letting us know about your concern. I sincerely apologize for any inconvenience this has caused you regarding using your gift card on our website and I understand how annoying that must be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
”
"COMFORTABLY STRETCHY!!!!!!! "
"Found what I wanted.
A new color that I like!"
"I get items from here occasionally. At first they were great but last two orders were disappointing. Thin material of leggings and seems come apart after very few wears. "
“Hello Lana,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the items that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
”
"Poor. Gimmicks monthly membership due
"
“Hello Daniel,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with the VIP membership. I would really like to hear more about your experience so that I can make sure we’re on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
”
"I keep returning to Fabletics because they have such good quality products! I’m sure these leggings will not disappoint. I have my daughters hooked now as well. "
"Would prefer if the price was in Canadian dollars since I am shopping in Canada. Makes it confusing when trying to get reimbursement from my employer."
"Prices were excellent. We will see how quality matches up upon arrival. "
"I have very happy with everything I have purchased so far!"
"I was able to purchase some items at a really good price online. Decided to stock up on some staple pieces…with prices this good…why not!"
"First time shopping on this site and is was a great experience. Love the deals and the variety to choose from."
"The site itself is not the most user friendly on my cell phone .
I would see a color and style and it switched away So I just got what would stay on the picture. Hope they fit .update later "
“Hello Margaret,
We're truly sorry to hear about your recent experience with our website. It's sad to know that you encountered difficulties with navigating the ordering process. We understand how frustrating this must have been, especially if you've previously enjoyed using our platform. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
”
A rep from Fabletics, ACavantechstyle, has responded:
“Hello Jing,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration you’re feeling, and we understand how disappointing it must be to face sizing issues with your order, especially when you're unable to exchange the items. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison ”