"After reading these comments I'm glad I at least got my order. It took 3 weeks for a charger and an antenna. Their customer service sucks and I was on the verge of filing a chargeback on my credit card. Luckily, for me and them, the order arrived that day."
"My items were shipped INCREDIBLY fast and I was so thrilled when I got what I wanted. The products were actually better than I expected and when I dealt with the Customer Service area regarding a question, I had the answer in less than 2 hours!!! Wonderful 'net' company and I would highly recommend them!!!"
"Placed my order Thursday afternoon & received Monday by USPS. I live a state over and in this small town the mail runs about a day behind. Very pleased. Will make future cell phone accessory purchases from them."
"I placed my order with this company on a Sunday via the internet and it was in my hands on Tuesday delivered by USPS, and there is about 200 miles between us. One of the items I ordered, I could not find any where else and this company had it and it was exactly what I wanted. I will definately do business again with FactoryDirectCellular.com I give them AAA+++!!!"
"Please do NOT do business with this seller. I made a huge mistake in purchasing headphones, car charger and cell case from them. The headphones were of horrible quality. Of course there is no toll free number, and the only way to reach them is through an asinine RMA# process thru e-mail which they do not respond to of course. So I sent the crap back and I still haven't gotten a refund or a response. They have beat me out of my money but I will not go down without a fight. I am feedbacking on every website that will let me. I sent auto e-mails to their dumb refund e-mail site every day. I have researched the better business bureau for their area as well as the Texas Consumer Complaint Division. I will be heard!"
"I check this site on occasion just to confirm that people are continuing to be ripped off by this company, as I was with my order of 18 Aug 2002, that was billed and never shipped and it amazes me that they would think these practices don't hurt in the long run. My companies would have probably done hundreds of dollars of business with anyone who treated us forthrightly,but as long as this order is outstanding, I will continue to post their practices on all of our Agricultural and rural services company websites, chat rooms and every Amateur Radio and personal site in my control.
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"I still have not received the belt clip that I ordered several weeks ago, and I have contacted the company numerous times by email, attempted fax (the line was ALWAYS busy). The only response I have gotten is one auto-response to an email I sent to "****@****". I followed the instructions in the auto-response, but as of this date, I do not have my car charger, a refund nor a response of any kind from Factory Direct Cellular. The prices seemed so good, but if the company is failing to give 1 item in every few orders it might be that it's "too good to be true". I definitey will not use this company again! I'm sorry I didn't check out this site or the Houston BBB site before I purchased. Ebay has much better prices and dealers! This company is the worst inet company I have ever dealt with!!! Warn your friends!"
"I placed an order for 19 Nokia faceplates and a Nokia car charger on November 22nd. My VISA was charged on November 25th. The incomplete order was received on December 19th. I received all of the faceplates, but I did not get the car charger (the most expensive item in the order). I still have not received the car charger, and I have contacted the company numerous times by email, attempted fax (the line was ALWAYS busy) and by postal mail. The only response I have gotten is one auto-response to an email I sent to "****@****". I followed the instructions in the auto-response, but as of this date, I do not have my car charger, a refund nor a response of any kind from Factory Direct Cellular. The prices seemed so good, but if the company is failing to give 1 item in every few orders it might be that it's "too good to be true". I definitey will not use this company again! I'm sorry I didn't check out this site or the Houston BBB site before I purchased. "
"ordered battery and charger for presents and got it really quick, made mistake when i ordered, they fixed it "
"Prices were the lowest I found for on-line cellular products. The order arrived on the 3rd business day. Good selection and easy to navigate. Have bookmarked and will use this site again."
"Very pleased with the fast shipping of products. Prices were lower than other online stores. Good selection and quality. Will use this site again!"
"Happy with order for my department. The accessories arrived within one week. They were the only shop with the replacement antennas we needed. I liked the large selection of accessories. Sorry to hear that others had problems in the past. Guess they have improved."
".I finally got my item in the mail...They need a better system to keep you informed...Their communications needs alot to be desired."
"I placed an order for some car chargers and cell phone cases on Nov 12th 2002 pass 10 pm EST and my credit card was charged the same day!! But as of today, Dec 11, 2002, I have not received my order. Not only that, the only response I've received from my multiple emails are the auto-replies.
Has anyone ever actually received their order from this place?"
"Purchased a couple of batteries and a car charger on Nov 4, at which time they happily charged my account but didn't send anything to me. (Unhelpful) Automated responses only to their e-mail support address, no phone number for customer service. I guess I could try their mailing address but since it is easier just to respond to an e-mail if you're an honest vendor... "