"Items were all as described and packed well. I am going to have to return a couple of things because they just didn't look right, but it seems the return process is fairly simple. I've already placed another order with them."

"Love your variety of crafts. I'll be ordering again. "

"Ordering was fast and easy. "

"User friendly. I love the primitive products available."

"All our dollhouse miniature features are purchased here, and we're totally satisfied. They have it all!"

"Excellent from start to finish ! "

"SO pleased to have found you...prompt service ..Love Monique products.
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"Never a problem. First quality flowers and quick service"

"I had a business years ago and was always satisfied with my purchases from Factory Direct."

"Fairly easy and accessible.
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"Each item I order is exactly as presented "

"Found the item immediately"

"I have ordered from Factory Direct several times and am very satisfied with their products and service. "

"These miniature bears are so beautiful! It's a perfect gift for everybody! Thanks!"

"Never disappointed with the items."