"Easy to buy and prompt purchase response! Thank you!"
"Easy to use. Good prices. Continuous specials throughout the year. They carry the size filter I need which I can never find in stores."
"I received exactly what I expected exactly when I expected it."
"Filters were ordered and received in a timely manner. Good service by Factory Direct"
"13 merv. at a very good price, fast delivery "
"Within days of my online purchase, a Factory Direct representative contacted me to let me know FD's management had decided to cancel my order because they realized it wasn't a good deal for them. Their claim was that they had a website error and that they would lose money as a result. (For clarity on the size of this order, I only ordered 13-filters, so this was a relatively small order in the hundreds of dollars - certainly nothing that could financially cripple a business.) After I insisted FD honor my order, the representative stated she couldn't even access the order anymore because they'd internally cancelled the order. I again insisted that isn't how online Buyer-Seller agreements should work and that, as a mid-size business owner myself, not every transaction is guaranteed to result in profits and that FD should consider the few hundred dollars they claim to lose in this situation is me being a cheap "website audit". Had I been a large commercial buyer this would have been a much bigger issue so in my opinion FD is fortunate I unearthed this website error. Regardless I, the Buyer, have NOT cancelled this order so I still expect FD to fulfill this order and I will continue pursuing this matter through several platforms until FD completes my transaction."
"Very good product and delivered right on time "
"Good, came in time and good condition."
"It's a size I cannot find in any store. I believe it is a little cheaper to get the filter online, than have to drive around trying the size I need, and the filter get deliver to my door."
"I recently ordered a dozen furnace filters. I was pleased by the price and the delivery took place promptly within a week. My only complaint is that I was unable to find a way on the website to determine the status of the order and shipping."
"Filters came timely with no issues. "
"Our filters are an odd size. I have been ordering filters from this site for about 5 years now. I have been very happy with the quality, service and price. "
"Very quick delivery! Everything about the ordering process was great"
"Filters arrived quickly and were perfectly packed."
"The filters provided work well and seem to do the job.
This is my second order and both times the shipping box was damaged. This time a couple of the filters were bent but not so bad they will not work.
Next time I will try to remember to have them shipped to my office so I can deny shipment if the box is damaged. I usually have items like this delivered to my house without need of a signature.
The filters are good quality and I will purchase again. Shipping not so much."