"I ORDERED AIR FILTERS AND GET A RESPONSE SAYING THEY ARE NOT IN STOCK. I CALLED TO FIND OUT WHEN THEY WOULD BE AVAILABLE. THE GIRL INFORMED ME THAT THEY WOULDN'T BE IN AT THE NORMAL 3-5 DAYS BUT SHOULD BE SHORTLY THEREAFTER. THEN ON DAY 7 I GOT AN EMAIL SAYING THESE ARE OUT OF STOCK. NO FURTHER INFORMATION. I NEED THIS PRODUCT ASAP."
"Factory Direct Filters sent me a filter for my 16 by 32 air vent that was two smaller filters taped together. In addition, they were made too large. Have contacted via email, but no response as yet."
"I was very happy with factory direct filters. I have been using them for 2 1/2 years and i just reordered another 2 1/2 year supply"
"Great prices...super fast shipping!"
"Ordered a couple of years worth of furnace filters. Arrived reasonably quickly, good quality, and much less expensive than the local big hardware chain."
"Great filters for the price and quality.
Would buy from again,"
"....plus the Memorial Day sale price makes these filters a bargain. ( I was a repeat customer and have a kite in my calendar for next year also.)"
"Received my order quickly "
"Great service and product"
"Filters arrived very quickly and the price was better than other competitors. Very pleased so far."
"First, I mistakenly ordered the wrong sized filters. The filters were not shipped for over a week after the order date. The day after I received the filters, I called to arrange an exchange. Even though I called 15 minutes before their closing time, I was unable to talk to a representative. I left a message and am still awaiting a response."
"Best priced filters ordered to my doorstep - look for promo code online, too, for extra discount! Box arrived timely and perfect condition. My new go to for air filters!"
"NEVER RECEIVED the filters !!!!!!"
"Our furnace needs an odd-size filter so I was thrilled to be able to order a case of 6 from Factory Direct Filters. Unfortunately, the box was crushed and 3 of the filters were partially smashed. I'm currently dealing with the shipping company to take care of the issue."
"I got an email saying their supplier was out of stock on materials to make my filters. It gave me no options to get a refund or anything else. Very poor customer service."