"Buy 3 sizes bigger to fit"
"Please Please Please do not order from this website. You will not get what you ask for. This has been the worst online shopping experience I have ever had. The items I ordered came about a month later, which I understand being that the company is based over seas, but what I got I wished I could of sent it all back. Cheap, cheap cheap looking material for the product. The one item I order and ask for a refund for was a bikini cover, and I wish I could attached the picture of the products picture on the website, to what I actually got. Not even were the sewed in design matching on either side. Please save yourself the headache and learn from my mistake. "
"I bought a kangaroo sweater 4 months ago for my baby and me because it looked really cool. About 2/3 months after waiting I emailed them and said where is my item and they responded a week later saying it's coming takes a while to ship which I understand but I bought something else online from a different site and it came from China and I received it within 2 months. So I waited 2 weeks and emailed them again and yet again they didn't respond for almost a week. I told them I want my money back because my baby will no longer sit in it and it is now summer time. They said sorry can't you haven't recieved your item so no refund. I then emailed them back and they responded saying well we checked your order and seems to them my sweater has gone missing and they want to send me a new one do you agree? No I don't agree I want my money back and they said well we can't refund you for something you didn't get. My whole point I DIDNT GET IT. Now we're going on 4 months and they still have not given my money back and I have yet to receive the stupid sweater my baby will no longer sit in and they say wish you could understand. No wish you could understand that you are the WORST place I have ever bought anything off of and I will NOT buy anything from you again nor will my family or friends."
"Shoes, 2 sizes smaller than advertised! They advised me to see if I have a family member /friend to use them! Never have received the 2 shirts ordered! Thus has been going on a month! They REFUSE to return /refund money! "
"What you think you're saving is actually wasting! Stay away this is a scam!"
"Worst online purchase. The quality was by far the worst I have ever seen. It was u bearable. And they would not refund my my money or give me my total in instore credit. If I could post pictures of what I received I would but it does not give me the option! Worst customer service ever all I received in response was "you get what you paid for" which I paid just a couple dollars less then I would have if I would have gotten one at a store!!"
"This is just a joke !
If I could leave 0 stars for customer service I would.
Do not purchase anything from this clothing store !
My order showed up and look nothing like the photo terrible quality and then I asked for a refund or return during a month !
They told me to just keep waiting, and at the end, they wouldnt do anything about it (even after i sent pictures many times as they asked)
Terrible customer service on top of terrible close equals negative stars!
No Customer Care just taking peoples money for Misleading Products on their Website"
"Can't believe this company can still actually be in business! Angry faces for that, Many of them. They are seriously NOT a good company to buy from. Horrible quality and customer service stinks ... to boot. "
"I saw the reviews and thought I shouldn't order from this place but, I REALLY wanted this shirt. It took 3 weeks to receive which is understandable since it's coming from China. Looks just like the picture. Will be placing another order and hope for the same result."
"Do not purchase anything from this clothing store first off my order showed up and look nothing like the photo terrible quality and then I asked for a refund or to return and they only gave me two dollars back and said that there was nothing they could do. Terrible customer service on top of terrible close equals negative stars!"
"When I received the 3 shirts that I ordered, I wasn't overly please with the quality or the fit of any of the shirts. I washed them so that I could wear them and one of the shirts melted to itself in the dryer!! I contacted the company to get a refund for the shirt, including a photo of the damaged shirt. Their response was to see if I could find a friend that the shirt would fit and they could give me a 15% discount. I responded that it wasn't about not fitting, they said the most they could refund was 20%. HORRIBLE customer service and products!!!"
"If I could leave 0 stars for customer service I would. I ordered a size SMALL and was sent a size EXTRA LARGE. Fairy season tried to blame their mistake on me, here is the email they sent me:
"Asia size is kind of smaller than EU or USA size.
But as you know that we have posted the size chart in the item page clearly, please check it carefully before making purchase.
So you also need to take partial responsibility for the issue."
THEY SENT THE WRONG SIZE and tried to blame me! We have been back and forth through email and they they refuse refund.
TERRIBLE CUSTOMER SERVICE!!! DO NOT order from fairyseason!!"
"Yes the clothes are priced cheaper and look cute online, but this place is a complete rip off!!! Bought 3 diff shirts in the same size and all fit differently. Cant wear any of them and of course they dont do refunds or returns. I also recieved a dress with a rip in it and they would only offer me a 15% refund... do yourself a favor and dont order from them!!!"
"Please do yourself a favour and never buy from this company. The quality of the product is so substandard it looks like rags....definitely does not look like what is on the website. I feel horrible for purchasing these items as I can only imagine the working conditions for the poor workers ! Do not buy from this company !! "
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Terrible. One item never arrived, the second came with a hole in it. They told me to just keep waiting, and wouldnt do anything about the item with a hole (even after i sent pictures). Time wasters and crooks."