"I ordered my costume 6 days ago and was told I'd received a confirmation in my email which I have yet to receive! I have not received my costume though the amount was taken out of my account. I've tried to call a couple times and I'm put on hold for 10-20+ minutes! I've sent a couple emails yesterday and still have not received a response! "
"I placed an order on Fri. Oct. 5th and figured this gave me plenty of time to recieve the costume by Halloween. Halloween is the 31st but schools and other places have their party on the Sat. before (27th). I just waited 15 min. and 7 sec. on hold to get a tracking number for this order as their email tracking system doesn't recognize my email address or zip code I placed the order under. Even though I got their confirmation email and it shows my billing zip code. I was told 'Good news, your order shipped today'. What the heck....I ordered it on the 5th and today is the 18th and it JUST shipped. USPS ground so it will take 7 to 10 business days to ship which means it won't be here before Halloween parties and maybe not even Halloween. I asked how to cancel the item..she said to 'refuse' shipment and then I still pay 20% restocking fee. This place is a joke...don't waste your time unless you really have no timing needs for when you recieve it!"
"EXTREMELY DISAPPOINTED IN SERVICE. ORDERED AROUND 10/9/12, MY CARD WAS CHARGED SHORTLY AFTER, NO EMAIL REGARDING SHIPPING, CALLED TODAY(10/17/12) TO FIND OUT WHEN IT WAS COMING AND WAS TOLD(AFTER BEING ON HOLD FOR 1/2 HR) THAT IT WAS OUT OF STOCK AND WOULD NOT BE SHIPPING!! WHAT? YOU ALREADY CHARGED MY CARD!! "
"I am very pleased with my purchase. The costumes came in good condition and quality - as pictured. It did take a couple days longer than I had expected, but I ordered plenty ahead of time, so it was not a problem."
"Fast shipping! Great costume at affordable pricing! I will be back."
"I cannot give a positive review of Fantasy Toyland as I have not received my order. I also cannot check, through their site, my order status or anything about my order other than an order was placed. I will try to call them in the morning to get information."
"It would be nice if once the order is place it can show you if it has been delivered especially since like in my case I sent to the person receiving the item."
"We were pleasantly surprised with the product. It was just as pictured - but even better. We loved it and can't wait to use it at the party in a couple of weeks !"
"My son loves the astronaut products we purchased and they were well made."
"This was my first time ordering from Fantasy Toyland and I am very impressed. The costume is of good quality and cheaper than any local costume outlet. The deliver was also very quick. I will definitely order again."
"Great price and shipping! Could not be better and my son was thrilled with the costume. They were cheaper than walmart!"
"The whole process was accomplished from start to finish with no problems encountered. I will definitely use this site again."
"Amazing costume! Shipped and delievered very quickly."
"Fantastic Service! I was sent a link to make the purchase - The site allowed me to use my Paypal account which is a "comfort Thing" for me."
"Great service. The item...a Popeye costume...was the same as in the stores and on other websites but much less expensive. It arrived within days of me placing the order online."