"I paid for my order to be DELIVERED. Instead, I got an e-mail saying I could pick it up at the Fat Brain store closest to me. I responded to the e-mail saying that I paid for the shipping/handling but got no response. I finally call the Fat Brain Store nearest to me and found it was at the store. They offered to ship it but I wasn't taking any chances so went and picked it up. They are to refund my s/h fees. My grandson loves what I got him. The Fat Brain personnel were genuinely apologetic and I appreciated that but if a customer pays for s/h, they probably prefer not to have to go and pick it up so they have in time."
"First time to use Fat Brain Toys. It was my niece's fourth birthday. Problem is she lives in Seattle, WA and i live in Texas. Fat Brains was very easy to use, helpful, ect. Plan on using again for my nephew's b-day. Shanpx!"
"I love the delivery confirmation I got via email. One of the items was not functioning. I think it got damaged in shipping. But the return process was really easy. I love the toys! Very innovative and unique!"
"It was fast! It was on their birthday, perfect! Thanks!"
"I was very impressed with Fat Brain Toys. I called about a back ordered item & the person on the phone was very helpful. Thank you."
"Excellent! Arrived when they said it would. Woman on phone was very courteous."
"Fat Brain Toys are easy to choose from, efficient from shipping, tracking and advising of delivery."
"I love Fat Brain Toys! One of the best sites I have come across. Customer Service is wonderful & delivery is fast! They really do care about their customers."
"Always find something suitable for age if grandchild. "
"I was very pleasantly surprised with the quality of the product and the quickness of its arrival. Will use them again."
"WHAT A WONDERFUL SITE!ITS SO REFRESHING TO FIND A PLACE WITH REAL TOYS.. MADE WELL...EDUCATIONAL.. FUN AND MOST OF ALL! NOT THE" STAMPED-OUT MALL JUNK". EVERYONE I SHARED THIS FIND WITH,IS THRILLED" A REAL GRANDMA'S DREAM..CAN'T WAIT FOR THE NEXT occasion.. with my family that could be tomorrow. ."
"Good stuff - son has played with all the toys since Saturday!"
"Two of the Melissa and Doug puzzles I ordered has missing parts."
"Very Satisfied. My order was shipped in 2 boxes and was only given one tracking # so I had to call to find out when the other box was going to be delivered. It was delivered 2 days later. Other than that all the toys worked and the kids were thrilled. I will order again for sure!!"
"Great toys for my grandchildren, easy to use website, and fully satisfied again. Thank you Fat Brain Toys!"