"Customer service at the site were quite helpful and the delivery time was truly outstanding. They delivered my order in about 48 hours and everything was as expected. I will do business with the organization again. Thanks."

"I expected the items I ordered may not yet be available. A comment on the website for these items stating this would have been nice. I am not disappointed or unhappy though. Looking forward to receiving these items. "

"Very Good service from Andy"

"Delivery was very prompt with all packages in good shape and as ordered."

"I had purchased the smoker from a local vendor, but they didn't have the cover for the unit. FireCraft had the cover as well as a thermometer with wireless range to keep track of the cooking. Ordering was very easy and quick and the order came three days before it was predicted. I will order from them again."

"Product is great, delivery was very slow. I called customer support after I received this email to rate the purchase, because I thought the order should have arrived before evaluating it. They said they'd have to check into it an call me back.
Apparently, the product was drop shipped and the factory messed things up. They next day air shipped it, and it came in 3 days after I called. I am satisfied with Firecraft's solution to the problem, but dissatisfied that there was a problem to begin with.
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"I received my DigiQ very fast!!"

"2 partial orders, 4 bags in one and 1 in the other. Lump in the large box (80 lbs) was a little broken up. Maybe the fedex guys get grumpy at having to tote so much and toss it around. "

"I've been wanting both the searing grate and griddle for my Primo XL smoker/grill for some time now. A member on primogrillforum.com posted free shipping if you bought both (over $100 purchase) from FireCraft online. Ordered them and was using the searing grate four (4) days later. Great service. "

"shipped quickly & arrived in good condition"

"Website was easy to navigate and locate desired items (Ozark Oak and Rockwood lump charcoal). Items were promptly shipped and arrived nicely packaged. An ideal shopping experience. I will definitely use them again for all my grilling needs"

"Great product, great price and received it very quickly!"

"Order arrived promptly and as described.
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"This is the second order where items were back ordered. I still don't have the last of the items."

"I odered my guru digi Q one day, it was shipped the next day and I received it the following day in perfect shape, in well protected wrapping. I'm very satisfyied with Firecraft."