"I only say somewhat dissatisfied due to the item I ordered is on backorder and I haven't gotten it yet but I've already been charged!! I do look forward to doing business with you again"

"Great website, found the product I was looking for easily and at a very competitive price."

"Fed Ex delivered my packages to the wrong house and I had to move 160 lbs of wood pellets across a snow coverd street and into my garage on my on my own.
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"unfortunately item was back ordered and did not indicate when i ordered but they informed me in a reasonable amount of time. material expected to deliver late January"

"I was sent the rib rack but the smoker is on backorder. I was disappointed but I'm still waiting on it."

"Had no problem ordering the product, however it is backordered and will not ship for at least another 3 weeks."

"I was very satisfied with the item that I ordered. It was as advertised and above my expectation in quality. The item was shipped quickly; I will recommend others to choose this company for their cooking supplies."

"Quick shipping. Looking forward to trying this out."

"Ordering was easy and the product was shipped very quickly. This is a good company to do business with."

"Well my experience started off with with an easy online transaction that was very easy to use. the information was inputted and transaction completed with 5 minutes. I managed to input the wrong zip code and my material ended up going to the wrong location. I emailed to find out what happened not knowing the zip code issue... Dan quickly responded letting me know what happened and said that he would get another one in the mail to ensure it would be at its destination by Christmas. It arrived just as promised and i would recommend these guys to everyone. "

"Still don't have it--very dissatisfied with service; lack of adequate communication from company re: status of order. "

"I was very happy with the customer service. I ordered something that was back ordered and I was informed within a couple of days. I canceled the order through customer service and they were VERY helpful. I didn't get the product, but because the customer service was so helpful I will order something in the future. "

"everything was excellent could not have been any better,promt service"

"Great Price, Fast Delivery, and Great Customer Service! What else can you ask for?!"

"Have ordered from FireCraft before, I have never had a problem!"