"Ordered 3 sauces, they were all wrapped in bubble wrap but one of them had leaked just a little bit because the top was not on as tightly as it should have been.
Ordering, checkout, and shipping time were great.
Update:
Wow, Dan at FireCraft is awesome. He read my review, reacted quickly, and solved my issue the next day. Changed my rating from 4 to 5 stars because of this. Will definitely recommend FireCraft to all my friends.
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"I found FireCraft on the Internet, read helpful info about pellet grills and made the decision and ordered my grill. A couple days after I called the company to ask some questions, the person I called to was amazingly helpful, so much so that it more than inforced my choice to buy my grill and from this company, I will continue to do my grilling business with FireCraft. A bevy happy griller: Paul Merritt
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"Easy to work with. Fast delivery"
"Great store to deal with. Called about order and got great service."
"Firecraft has always been very prompt in filling and shipping my order. Was just a little disappointed when an item on my last order was not available but I am currently waiting patiently to see when the order will be completed. Otherwise they are great to deal with.
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"This was a very easy purchase with immediate feedback from the company. A confirmation of the purchase with quick follow-up communications concerning the shipment details and anticipated delivery date. The shipment actually arrived two days early. I was completly satified and I will certainly be a repeat customer. It doesn't get any better than this. Thank you."
"Delivery as expected with a fair price."
"I have now purchased from them twice and have been very pleased both times. Not only have the deliveries been timely, but they were pro-active in resolving an issue that I didn't know I had. Great job guys. Thanks."
"It took a long time for the package to arive.
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"Finding and ordering what I needed was easy. The delivery was timely and communication via email proved easy to track the package. I'll will be shopping more here in the future.
Thanks, R Lockhart "
"Liked the user friendly web site. Found what I was looking for. Placed my order and it has been received (in a very timely manner). The BBQ cover is already at work for me. Looks great! Now on to my next project."
"Great Customer service! Very easy to deal with! "
"Very fast delivery received product quickly and in perfect condition."
"Every item I ordered I received in under a week and in A1 condition."
"You never know what is shipping. I still haven't received my rib rack that I had ordered a week ago. You receive an email that says your order has shipped and when I received it only half of my order was shipped. Happened twice. "