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Customer service:
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Return/Replacement policy:
0.00/5

Verified
5/5

2013-05-12

"Ordered 3 sauces, they were all wrapped in bubble wrap but one of them had leaked just a little bit because the top was not on as tightly as it should have been.

Ordering, checkout, and shipping time were great.

Update:
Wow, Dan at FireCraft is awesome. He read my review, reacted quickly, and solved my issue the next day. Changed my rating from 4 to 5 stars because of this. Will definitely recommend FireCraft to all my friends.
"

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Verified
5/5

2013-05-09

"I found FireCraft on the Internet, read helpful info about pellet grills and made the decision and ordered my grill. A couple days after I called the company to ask some questions, the person I called to was amazingly helpful, so much so that it more than inforced my choice to buy my grill and from this company, I will continue to do my grilling business with FireCraft. A bevy happy griller: Paul Merritt
"


Verified
5/5

2013-05-08

"Easy to work with. Fast delivery"


Verified
5/5

2013-05-08

"Great store to deal with. Called about order and got great service."


Verified
5/5

2013-05-07

"Firecraft has always been very prompt in filling and shipping my order. Was just a little disappointed when an item on my last order was not available but I am currently waiting patiently to see when the order will be completed. Otherwise they are great to deal with.
"


Verified
5/5

2013-05-05

"This was a very easy purchase with immediate feedback from the company. A confirmation of the purchase with quick follow-up communications concerning the shipment details and anticipated delivery date. The shipment actually arrived two days early. I was completly satified and I will certainly be a repeat customer. It doesn't get any better than this. Thank you."


Verified
5/5

2013-05-05

"Delivery as expected with a fair price."


Verified
5/5

2013-05-05

"I have now purchased from them twice and have been very pleased both times. Not only have the deliveries been timely, but they were pro-active in resolving an issue that I didn't know I had. Great job guys. Thanks."


Verified
4/5

2013-05-05

"It took a long time for the package to arive.
"


Verified
5/5

2013-05-03

"Finding and ordering what I needed was easy. The delivery was timely and communication via email proved easy to track the package. I'll will be shopping more here in the future.

Thanks, R Lockhart
"


Verified
5/5

2013-05-02

"Liked the user friendly web site. Found what I was looking for. Placed my order and it has been received (in a very timely manner). The BBQ cover is already at work for me. Looks great! Now on to my next project."


Verified
5/5

2013-05-02

"Great Customer service! Very easy to deal with! "


Verified
5/5

2013-05-02

"Very fast delivery received product quickly and in perfect condition."

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Verified
5/5

2013-04-27

"Every item I ordered I received in under a week and in A1 condition."


Verified
2/5

2013-04-24

"You never know what is shipping. I still haven't received my rib rack that I had ordered a week ago. You receive an email that says your order has shipped and when I received it only half of my order was shipped. Happened twice. "