"Ordered the Cookshack Smoker 1 week ago. Message states not to be shipped for 2 more weeks, so I have no comment at this time. Seems slow, but maybe there is some legitimate reason for the delay."

"The order came complete, and was here in a few days."

"Firecraft did not have the unit I ordered in stock so they arranged to have it shipped by the manufacture. Unfortunetely, it was damaged in shippment and damaged parts had to replaced by manufacture. So far so good. Firecraft did not want to send the promised free cover as advertised but promptly did so when I pointed out their ad advertised a free cover. The quality of the BBQ is excellent.
"

"great infromation extremely helpful and deleived just as promised- excellent retailer"

"we love the items delivered. Just the finest cook items ever shopped for. We are bbq ribs people. Husband & son in law are very good at what they do/cook. Your items just make it so much easier. Thanks for offering such quality stuff."

"Excellent customer service. I ordered a cyberq wifi bbq temp controller system which shipped the same day. When I rec'd my package the adapter was wrong for my grill but I realized it was an honest mistake by Firecraft when I spoke to them on the phone. They made it right and within a week I recd the correct adapter. That is fast in my book since we're on opposite coasts. I've already referred people over to them since Im very active in bbq/smoking forums. Great people do deal with and this is my new source for bbq equipment from now on. "

"Although the seller did promptly reply to my requests for updates on the order (it was backordered about six weeks), he could have sent the part via a little faster route, took almost a week to get here once he sent it."

"Good product fast service"

"My beautiful, expensive grill, is useless because it did no come with a lower grate! I appreciate that they are handling it, but the summer weekends go by without the wonderful smell of grilling and the delicious food cooked on my Primo Oval Jr! Surprisingly, the Primo website, where I left my name, phone number, and a plea for help, never responded at all. "

"I received much earlier than I expected - I have not used the product, but I am very pleased with the order and the delivery."

"4 items were back ordered! I have received all but 2 of the items.Back orders do happen.Not dissatisfied at all.Will not stop me from ordering in the future!"

"Order delivered quickly and exactly as described."

"Great to do business with. Lowest price I found, fast FREE shipping, I emailed a question and they called me back right away.

Will do business with them and will tells others about FireCraft.

Thanks."

"I was not told one of the items I ordered was on backorder when I ordered. I had to call to find out why only one of my items was shipped. I was told they would find out what happened and let me know. I had to call back again to only find out that it is still on backorder and will have to be shipped from the factory sometime in August. I would have liked to know this from the start. Other than this mishap my other item came on time. "

"very fast deliver time. Order was complete and arrived in great shape."