"there was no indication when I placed the order that it was not in stock.. it was not until I bought the item that I got notification that it was actually not in stock and had to be back ordered. This was very frustrating as it was ordered as a gift for someone whose birthday was 8/13... so we have to now give it as a belated portion of our gift."

"I was very satisfied,delivery was quick. I received my pellets within a few days. Good job"

"I found your web site simple to navigate and very easy to order from.
Delivery was fast. With out a doubt, you will be my choice for my next
order. Thank you."

"Great to deal with, delivery was fast ! Packed great ! Will be ordering more from FireCraft in the future !"

"Quick delivery, exactly what I ordered and great service!"

"Very good. Good pricing and quick shipping."

"Excellent price. Shipped on time."

"I have no complaints. The product is always in good shape and the delivery is quick."

"Very good customer service!!!"

"Product arrived on time, as ordered and packed very well."

"Maybe an unfair rating but placed my order 2 weeks ago & it hasn't shipped yet. I called & customer service was very helpful and pleasant I'm just disappointed I haven't got my order or have an idea when it's coming. I know they can't send it if they don't have it,waiting is just no fun"

"Great delivery and exactly what was expected"

"Very fast shipping on a well priced and well packaged item. I am now and their mailing list and WILL be buying fro them again."

"Revised
Box showed up and looked undamaged. Open box and one of the bags of lump charcoal was everywhere and a total mess. I today received a replacement bag. Great unexpected surprise. This has shown me that there are still good customer relationships out there. They have all my future grilling order needs point blank."

"Easy to buy easy to track
Awesome!"