"We've been purchasing from Firewalls.com for 10+ years. They have always been helpful and professional. The latest purchase was done as the Live Chat was taking place with Chris T. Chris was quick and correct with the answers when asked a question. The whole experience was how on line shopping should be. Delivery was in 2 business days with the free ground shipping."
"Christopher Terry is the type of guy who takes care of 10 thing at once while ensuring they are all done. He listens to feedback on equipment, then he connects you with the right people, and he makes sure the are experts in the equipment.
He also makes sure that needs were met, whether expediting licenses, finding equipment not typically listed, even adjusting invoice format. In other words, above and beyond, real, customer service.
If all folks at FW are like him, then the company will always have a ton of loyal customers.
Arkadiy, ProgressNY, NYC IT"
"Tim & the team always deliver on service & price."
"They delivered that day as was promised. Would buy again in a heartbeat."
"Since we have been dealing with Firewalls there is always a lack of response. We have to follow up 2-4x to get something done. Very frustrating."
"Answered all my questions , very easy to implement.. I will always buy from them"
"We were on a tight time table, and we received our pair of firewalls by the next day in time for an over-weekend replacement. Excellent service, and attention to customer satisfaction."
"I was getting endless vpn tunnel up / down alert messages every 2 minutes. Since the tunnel connected to another vendors environment it took lots of finesse to get the 2 connections to not drop due to inactivity. Thus the title never give up. Byron worked with me and I worked with the remote vendor to get the configuration right. Thanks for not giving up:)"
"Firewall was received as described and scheduled."
"I've used Firewalls.com for several purchases. These guys are pros. You know what you're getting, and they take good care of you. All service and sales are based out of Indianapolis Indiana, so you're going to get everything quickly. Great company!"
"Made some changes in firewall, customer service and execution is very fast, they are extremely knowledgeable, always follow-up. Worth every penny we spend on this company."
"Needed three SOHO 250 units. Charges included tax. Sent reseller docs and got instant credit back. Units arrived quickly and well packaged. Definitely will buy from here again."
"Chase did a great job in getting my request processed and delivered."
"I explained to my sales rep and he took care of everything in minutes. Also emailed me the filled out order on the website which also made the process extremely easy. "
"Firewalls installed the firmware update off-hours and we experienced no user down time nor any issues."
"The T15 we got was as expected, activated properly with the correct support level and duration, and appears to be working flawlessly. The unit was shipped the day I ordered and it arrived very quickly (we were only a couple states away from the shipping point). The email updates on the shipping process were nice and the salesperson was very helpful. Their pricing was below almost everyone else I looked at. Payment was handled quick and easy."