"We've been purchasing from Firewalls.com for 10+ years. They have always been helpful and professional. The latest purchase was done as the Live Chat was taking place with Chris T. Chris was quick and correct with the answers when asked a question. The whole experience was how on line shopping should be. Delivery was in 2 business days with the free ground shipping."
"showed up in 2 days after the order and worked "
"Cheaper than Dell and arrived on time!"
"Thanks they work till it works. :)"
"Our account was set up efficiently and the firewall arrived in good condition quite quickly.
Thanks!"
"Great Price and Quick Shipping"
"Our product was received very quickly. "
"Speedy Delivery of Product, was very happy with online staff"
"A pleasure to do business with."
"The purchase wasn't a problem, but the activation code didn't work. I called Firewalls and they directed me to call Dell SonicWall. The problem was resolved but it was a little annoying."
"Ordering was quick and easy. Anthony was very helpful in answering all my questions. Shipping was fast and the item arrived in excellent condition."
"They know the product well."
"Your support team is a great group of people to work with. Keep up the good work. "
"I ordered a license renewal that was clearly marked as "ships immediately via email" on the web site. It was also marked as "in-stock." I ordered and received an order confirmation. About an hour later, I received an invoice showing the order had been paid in full. No license ever arrived that day.
The next day, when it still hadn't arrived, I called to check on the status and was told that it "could take up to 24 hours" and that my license would be emailed within that time frame. It had been 22 hours since my order at that time. No license ever arrived that day.
The next two days were the weekend -- no license arrived.
On Monday (the 3rd business day), I called again and asked the status. They said that they were not sure what the problem was, but that they would check on it and get the licenses to me that day or call if there was any reason why they wouldn't. No license ever arrived that day.
On Tuesday (the 4th business day), I called again and was told the same thing as Monday. I explained that I had already been told that and they said that they would definitely call me back within the hour with an answer. No one called.
Later that afternoon, the license finally arrived. No explanation. No phone call as promised.
So, a license renewal that was promised "immediate delivery by email" didn't actually arrived for SIX DAYS (4 business days) later -- and only after SEVERAL phone calls and live chats to the company. In the end, it finally arrived but with no apology or explanation."
"Always great doing business with Troy and everyone over at Firewalls! They give fantastic customer service and they are very knowledgeable. I respect the relationship we have developed with them and hope to do more business in the future. "
"Everything about my order was exactly what I ordered, the only surprise was how long it took to deliver the activation code. "