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Product & services pricing
4.70/5
Chance of future purchase:
4.61/5
Shipping & packaging:
4.67/5
Customer service:
4.74/5
Return/Replacement policy:
4.62/5
Featured Review


Verified
1/5

2022-08-05

Very unresponsive.

"I ordered a firewall 13 days ago and was never told it was on backorder. When I called they would only send me to my dedicated sales rep who was never in the office. Also the main customer service rep was very rude and hung up on me after I refused to be transferred for the 4th time. So I cancelled my order and went to another vendor. "

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Verified
5/5

2022-07-21

Good experience.

"Good experience. Good communication and prompt shipping. Ryan was great to work with. "


Verified
5/5

2022-07-11

Great experience

" I got the correct product within a couple of days. It's been working out great!"

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Verified
5/5

2022-06-29

Thanks!

"Thanks again for helping us out and being patient!!!!"


Verified
5/5

2022-06-28

Received Firewall a Couple of Days Later

"Outstanding! - Wasn't expecting to receive this firewall unit for a couple of weeks.

Had it a couple of days after ordering it.

Thanks!
-Dan
"

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Verified
5/5

2022-06-22

Another smooth transition

"Great company, great prices and knowledgeable reps. Christopher Terry has never let me down "

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Verified
5/5

2022-06-21

Renewal of TZ350 AGSS for 1 year

"We got great price and quick delivery of license codes. Highly recommended. Thank you Firewalls.com"

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Verified
5/5

2022-06-17

Fantastic Customer Service

"I have been buying network gear for years. Always great equipment for the best price. Shipping is fast."

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Verified
5/5

2022-06-16

WatchGuard Security Suite 1-year renewal license

"License Key arrived on time thru email as promissed. Excellent price...will renew again."

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Verified
1/5

2022-06-15

Backordered upon checkout. No response from customer service. #U1340337

"After completing checkout, I was notified that the product was backordered. I created a help ticket to ask for an update as to how long I should expect to wait. It's been a week and nobody has responded."

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Verified
5/5

2022-06-14

Satisfied

"Prompt response in assisting with quote and purchase."

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Verified
5/5

2022-06-10

Easy site for licensing

"Easy site, quick deliver of licenses. Very direct interaction
Bought the wrong license, bought the correct one afterwards. Hope to get refund for incorrect product which was totally my own fault
"

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Verified
4/5

2022-06-10

Got help timely

"I got all the help I needed in a very timely manner. Recommended Firewalls.com to anyone looking into any network devices.
"

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Verified
5/5

2022-06-02

Fast, great tracking/follow-up

"Actually bought a different product than I originally planned due to suggestion from sales team. Glad that I did since I ended up with a better device (at least from a management interface perspective). Order was processed very quick. Received great push notifications all the way up to it sitting in our mail room. Shipping was quicker than promised."

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Verified
5/5

2022-05-17

great service and delivery

"great service and delivery"

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