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Product & services pricing
4.38/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.17/5
Customer service:
4.50/5
Return/Replacement policy:
0.00/5
Featured Review


Verified Fitness Factory Outlet Shopper
Verified
5/5

2019-09-14

"Easy to find what I was looking for. Had all the details I needed to identify my preference.
Can't beat free shipping.
"


Verified Fitness Factory Outlet Shopper
Verified
5/5

2019-09-13

FFO user friendly

"easy and friendly with good information "


Verified Fitness Factory Outlet Shopper
Verified
5/5

2019-09-12

I am a new costumer

"I have been in communication with the shop and really have been great all the information "


Verified
5/5

2019-09-11

Best Pricing. Great payment options!

"The title says it all. It looks like I'll get my 500 Ibs of workout equipment in under 2 weeks! Thank you!"

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Verified
1/5

2019-09-09

TERRIBLE Delivery! "3 to 5 business days" is a load of Bull!

"I bought the Body Solid G3S. These guys really need to find a different shipping method. I found out the shipping company wanted an extra 40 bucks if they were going to use the lift gate on their truck when they delivered my home gym to my home, but FFO - understandably - doesn't want to pay it, so my home gym sat in the shipping company's warehouse for an extra week before being delivered. The website says "3 to 5 business days", but their ongoing fight with the shipping company over the 40 bucks made delivery a week late and did nothing but inconvenienced the customer. Also, two of the boxes were in bad shape when it arrived - one had a big hole torn in it. Also, several of the decals on this unit were torn and scratched up. Also, the Body Solid nameplate was scratched up, mounted completely unlevel, and came unglued and fell off in just two days. The hardware was missing the last nylon nut, but there was one extra washer - this was okay with me because I have extra nuts and bolts in my garage, but not everyone does. Other than the missing nut, the scratched and torn decals, the nameplate falling off, and having the general feeling that I just bought a second hand item, the unit itself is pretty nice - the delivery, however... SUCKED! "

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Verified
5/5

2019-09-05

Great prices, great service.

"Purchased a Body-Solid EXM-3000LPS from Fitness Factory Outlet. Easy to use web site, best price, quick and easy shipment, and packages arrived in good condition. Couldn't ask for more!"


Verified
5/5

2019-09-04

In-depth Product Knowledge and Great Prices

"I was uncertain about which home gym to buy and had many questions from my on-line research. I called Fitness Factory Outlet for advice because they carry all the brands I was considering. I was hoping to talk with someone who had actual first hand experience of using the specific products under consideration. I was lucky that Tony answered my call. He answered all my questions based on his personal experience using the machines, helped me decide on the unit that would best fit my needs, and then gave me a good discount. I'm very happy that I called Fitness Factory Outlet."

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Verified Fitness Factory Outlet Shopper
Verified
5/5

2019-09-02

Amazing Descriptions

"I found the product I was looking for and felt comfortable buying it because it had an amazing description that matched what I was looking for. "


Verified Fitness Factory Outlet Shopper
Verified
4/5

2019-08-31

"I would have liked to pay extra for faster delivery, But it didn't show up when making order "


Verified Fitness Factory Outlet Shopper
Verified
5/5

2019-08-30

It was a pressing issue that gave me the lattstatude to preacher my way into an issue I have delt-iod with in the past currling moments.

"P.S. ask for discount...……."


Verified Fitness Factory Outlet Shopper
Verified
5/5

2019-08-29

Customer Service on Phone

"The gentleman was very nice and eagerly to help"


Verified Fitness Factory Outlet Shopper
Verified
5/5

2019-08-28

"Tony is awesome and knowledgeable. I appreciated is years of experience and super helpful interaction. "


Verified Fitness Factory Outlet Shopper
Verified
5/5

2019-08-26

Great service

"Troy was very helpful and gave great service"


Verified
5/5

2019-08-21

Extremely knowledgeable and quick!

"GREAT experience! Troy was very knowledgeable and honest, and he was very prompt with email follow up! Shipment was surprisingly quick and simple!! I would (and will) definitely shop with Troy again!!"

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Verified Fitness Factory Outlet Shopper
Verified
5/5

2019-08-16

Smooth and easy

"Simple easy and straight forward. I hope the delivery and quality is just as awesome."