ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2007-06-21

"First time shopping with PCVideoOnline. I called to buy a TV and they offered me some accessories, I negotiated with them and I got a better deal. For a NY company they seem helpful, the truth is, I wasn't expecting it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-06-14

"Yes i would and will be back to do my bussiness with you again. I'm always looking for good deals such as i got from you. thank you very much."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-06-12

"I just received my IBM Thinkpad T43 Notebook, and I could not have been happier with it, or the service. This was my first time ordering from PCVideo, and I chose them because of its excellent prices and well deserved good rating. I would not hesitate in recommending this site to anyone looking to purchase on the Net!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-06-07

"Ordered a remanufactured Notebook on Friday and received it on the following Wed. exactly as ordered. The Salesperson was very knowledgeable about the Notebook and all of it's accessories. This is a very professional Company to deal with. I will stick with PCVideo for all my digital needs!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-06-06

"They promised 3 to 5 day delivery:actual was one day. I paid using a credit card with an address different from the ship-to address. they called me to ascertain i was the correct person to be using the card. that alone, apart from the excellent service would prompt me to recommend this company to my friends."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-06-06

"I ordered a Sharp Aquos Lcd Tv. The vendor promptly sent me a tracking number as soon as they shipped the Tv. It arrived this morning, even though I didn't have expedited delivery and the box was packaged very well. Great seller!!! A+"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-06-02

"The Sony Bravia KDL46V2500 46 inch TV from PCVideo was sent out by ground shipping and it arrived in only 6 days. There were no hassles, no sales calls, and it was less expensive than at any retail store in my area. They have a low standard shipping rate and no sales tax. I highly recommend them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-06-01

"Outstanding service! Ordered Asus Lamborghini VX1 PC Notebook over the Internet without a salesperson. Received confirmation via email and it was delivered DHL one day ahead of schedule. Emails and DHL tracking numbers quickly provided. I ordered after checking out a lot of different merchants and I am more than pleased with PCVideo. I will use this company again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-04-23

"I am very happy with PCVideoOnline as they have more than made up for the original problems I had. No need for details other than to say I would definitely recommend PCVideoOnline as I was referred to them by two of my friends."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-04-10

"My order was filled promptly without any unwanted phone calls or other sales tactics I sometimes encouter. I would highly recommend this company to others.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

1/5

2005-12-15

"I wanted to order a Panasonic plasma television. They had the best price as listed on a popular search engine. I place my order on their website. That's when it all started.....

I got an email stating they wanted to "verify" my information". I knew this was trouble. When I called, I was told the television I ordered was inferior to their "professional" line ("Pro Kit" as they call it on their site).

Well the "pro kit" for the Pioneer PDP-505CMX, as stated on their website, supposedly has a 13bit processor and displays like 300 billion colors with a contrast ratio of 10,000:1.

For $1500 more than retail, I bought into this "pro kit". After calling Pioneer and a few "undercover" calls to pricemad.com, I learned this "pro kit" is just the plasma with the PDA-5004 card (Pioneer's standard card). It is a 10bit processor, and retails for ~$299. The contrast ratio for this monitor is about 1100:1.

So I paid $1500 for a $300 card. You can go now to their website and look at the posting for the Pioneer PDP-505CMX. They are committing fraud, pure and simple. I give them the lowest rating.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-12-04

"i received a email to call to verify the order. i call and they all tried to sell me the warranty, but when i was unwilling to buy they keep asking me question and they say the will cancel the order. what every you do don't buy from this company. pay the higher price from someone else. they get the high rating because of the posted lower price. don't buy, don't buy what every you do don't buyyyyyy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site

1/5

2005-10-08

"worst customer service posible, never buy again. they take more than 5 minutos to answer and have no time for customers"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2005-09-29

"I placed an online order for a Panasonic TH50PHD8UK plasma. I got an email asking me to call to verify my order. When I called, the salesperson advised me that I needed to buy a video card for the tv. He also tried to talk me into buying other models. After talking to another retailer, it seems as though PriceMad and other resellers take the video cards out and sell them back to you. Panasonic product description says that 2 video cards are standard, but this salesman insisted that Panasonic sends it to them without the cards. Buyer beware!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
Resolving problems
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-09-25

"-SCAM- +BUYER BEWARE+

My wife and i ordered a tv from this "site" on Sep. 8, 2005. We called to confirm about 3 days later and they said it will be shipped and should be at our home in a week. About 2 days later i checked the "site" to get the tracking number..there was none. My wife called to get it and they hung up on her. We called a total of 3 times after this and got no answer. i then emailed them 3 more times and got no response. We then decided to cancel the order. My wife called and actually got through..as soon as she said she wanted to cancel they hung up..could not get a hold of them after this. I wrote to the BBB and to the district attorney..BEWARE-they also operate under the name PRICEMAD.COM.....pls do not use them i have since found better online stores to use.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability