"Easy website! Hihgly recommended"
"I was just about ready to give up looking for the floor tiles I wanted. I found them on the first page! I was so happy to know I could now finish up 2 rooms and do it quite affordable."
"Looking for tiles to use as stair treads for a set of plastic steps for my cat. These will work perfectly and I thank you so much, have spent many hours trying to find something that will work."
"Thank you Angela for making this a great experience!"
"Easy on-line order and great customer assistance"
"It just told me that "Whoops. something is missing in the above form". But it didn't really tell me which field was wrong. I need to try to enter the information in different ways to make it recognized."
"Kimberly was super easy to work with and flexible. "
"10/10 products are delivered quickly and better than expected. Their extensive offerings with information available on each made my selection experience extremely painless. "
"The product was great. Part of it got damaged in shipping and they made it right and sent a replacement. Erin was awesome to communicate with and made the entire experience amazing!!"
"Try to use Credit Card kept telling me something was missing. Nothing was missing"
“I apologize the checkout process did not work for you. We greatly appreciate the feedback. Thank you for working with us.
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"Website and calculator for floor lay out were easy to use."
“We greatly appreciate the feedback. Thank you for working with us.”
"Love the app that allows you to see how it will look before buying "
“We are so glad to hear this. We greatly appreciate the feedback. Thank you for working with us.”
"The site works pretty good, but could be clearer and more consistent about some things. For example "accessory border/corner tiles" for a product I looked at but didn't buy, had much higher prices displayed than the individual items showed (if there were multipliers, I could not tell).
Also, the payment portion of the application is very frustrating. I suspect this may be outsourced, but it prevents me from using my "paste" functionality to enter my CC number. I loathe webapps that interfere with my browser or input functionality. I almost cancelled my order over this as a simple statement of principle, but I suspect FloorinfInc has nothing to do with it directly, so I made the purchase anyway. Please pass this pain point on to your third party vendors."
“I apologize you had issues with our online ordering process. I will definitely let our marketing team know. We greatly appreciate the feedback. Thank you for working with us.”
"easy website and FREE SHIPPING too!!"
“Glad to hear you are enjoying our free shipping products. We greatly appreciate the feedback. Thank you for working with us.”
"credit card checkout is kind of finicky and kept making me redo information before accepting it"
“Good Morning,
I hope your day is going well. I apologize you had issues at check out. Please contact us at 800-613-0996 option 2, or email us at customerassistance@flooringinc.com with any questions or concerns.
Thank you for working with us.”
A rep from FlooringInc.com, IncStores1, has responded:
“We are happy our representative was able to assist! We greatly appreciate the feedback. Thank you for working with us.
”