"Focalprice is one of the best online shops. Products are good in quality, the prices are the lowest, it has an efficient support team and the items are shipped more quickly than from other similar shops."
"Received a car dvr camera from them last week. After I inserted the first 2GB micro sd card I noticed this card was not fast enough so I ejected it. When I inserted my 16GB card it didn't click in place but slided all the way in. Then I knew something was wrong. I pushed it again so it would click out, ... it didn't.
So the camera works now with my 16GB in it and no way to get it out in a normal way.
I opened up an RMA request which got answered pretty quick stating : 'We regret that your RMA application is not approved.
This is because:
1. this is customer induced damage (The warranty does not cover damages caused by insufficient, incorr...'
So the device is only to be used once? The next reply was not better.
My question: 'Can you tell me how inserting a micro sd card is customer induced error? How do I operate a car dvr that works with a micro sd card? '
their answer: 'It is common sense. Thanks for your understanding.'
So it is common sense that someone who works in IT that handles these things brakes things.
This is the worst service and attitude I received from a company.
"
"My order FPTLH422164E was dispatched out within 24 hours after I settled the payment. I very satisfied with dispatch speed.
"
"Great site, speed and quality!!!
I ordered five iphone cover for my girlfriend and all objects arrived on expected day. Recommend to everybody!"
"Forming speed and upload speed is very commendable! Excellent work of the personnel and the organization of the guide!"
"I think very good delivery from FocalPrice is really very fast I live in Brazil and the products comes from HONGKONG and get my hands on some other between 10-15 days 15-20 compared with other sites of delivery FocalPrice is very good but product quality sometimes falls short've had cases that came to me defective product but I open an RMA and sent me the same product in perfect condition! but now even buy that product that I specified in this order came with a problem I have to open an RMA to see what is the position now ... it would be nice if the product came in perfect condition ... but mistakes happen ... thanks! !!"
"I am satisfied with the goods, but not with the delivery time..."
"The most of the order was sent in about 24 hours after order placement. Sometimes FocalPrice sent me orders in very less than 24 hours! This is very good and is a time I can't find in other online stores."
"FocalPrice é um site muito bom! mas com alguns defeitos, como a demora na entrega e o principal na hora de realizar uma compra nao se pede para fazer o login oque deixa o cliente um pouco confuso pois este fato ja aconteceu comigo e ao pedir ajuda ao chat nao houve uma boa vontade do atendente!"
"Envío rápido (14 días) y correcto, funciona estupendamente aunque se calienta un poco, era lo que esperaba. Bajo la nota por no enviar enchufe EU, aunque lo he resuelto con un adaptador que vale menos de 1 Euro."
"Good shop, even if something goes wrong, quickly and efficiently solve them. Like customer care. I recommend this shop to your friends as a reliable and high quality."
"First decided to use the shop to order a small gift. Sent a few hours after the order. Tsellosti parcel arrived in a month. Was satisfied with the store."
"As a whole the FocalPrice is nice webshop. At the last the time of processing and delivery is very short. Periodically I buy something at the FocalPrice. As a rule it is the consumer electronics, computer, home and beauty gadgets."
"Been using the site since 2009. Never been displeased. Once something was sent and it was faulty, they replaced it no questions asked. Great Customer Service. I already recommended it to a friend who fell in love with the website"
"I am completely satisfy with focalprice prices and shipping speed, the have uncommon and nice items always impress friends and family, I would definitely keep shopping at focalprice."