"Order to lsformirovan 10.02., Has not yet been sent. Today, 20.02. The product is in stock, when it is not clear. It is advised to wait"
"I HAVE GOT A ORDER ON 01/14/2017. NO ONE FEEDBACK FROM YOU!!!!"
"The data transfered from the Shipping on the 3.02 they said it were delivered.
On request they said it's out of Stock.
Thats always a lie and a bad customer service.
I Hope that every one see this and give me a feedback!"
"No problems, everything fine. Took 12 Days, that was ok to bring it Germany."
"I ordered istick pico 75w mod from the website. The product came in but when i opened the buttons on the mod seemed to be making clinging noise (fire as well as up down) the mod did not produced enough vapour and sometime not at all. the product seemed to be rip off or clone"
"While prices are low and products are many, the shopping experience at Focalecig is next to horrible.
Firstly, you don't even get an email with an order number. No invoice. No means to check the order once placed. NOTHING!
They ship it alright, it reaches you alright - but each time I ordered from Focalecig, it has been a bundle of uncertainty, despite the fact that I know 100% my order is going to show up at my doorstep.
I don't really understand where the problem is - because they do quite a decent job of getting your order dispatched in time. They really need to get their back-end organised before people stop buying purely because of the lack of visibility and information. "
"+ Top Verarbeitet !
+ Keine Öl Gerüche oder Reste
+ Keine Kratzer
+ Sehr leicht zu wickeln
+ Mit das beste Produkt
+ Bestelle mir noch bevor die TPD2 kommt noch mehr von dieser Verdampfern.
+ Mit German Express habt ihr die Ware in ca 2 Wochen schon bei euch .
Liebe Grüße und viel Spass mit dem Verdampfer."
"purchased from here before and have great prices and exceptional fast delivery"
"Top! Best atomizer i ever used:)"
"if it takes long to Focalecig to process your order that is because you are able to order through the widest catalog. I'm able to make some complicated orders however being sure to get it complete."
"This company is horrible. I would consider them scammers!
I purchase a mod from them and received it in the mail (took a long while). When I got it, it looked wonderful and I couldn't wait to try it out. However, when I made my coils I noticed it did not fire correctly, and it tasted horrible (with new coils and cotton).
I requested to have this returned, and just wanted a refund due to it taking forever to get to me and not wanting an exchange.
This company told me I needed to send them a video of the mod not working properly because they "Supposedly" test all their products before shipping out (BS Lies!!).
So I took a video sent it to them, then they told me I would have to pay to ship it back and they would reimburse me when they receive the item, as well as test the product to either give me a refund or exchange (which I would not except a exchange).
So I sent it back, and emailed them the tracking information (Btw this company is an international company, so shipping from Hawaii to them was NOT cheap) and NEVER heard from them again! They say they have great service and have top quality items but that's all Lies! If you happy with your purchase then great. However if they send you a product that's crap, you may just lose your money and time.
Overall I highly recommend NOT BUYING FROM THIS COMPANY!! They'll scam you the second they get the chance to. I NEVER got my money back, nor did I get a replacement. In all honesty IDK if they get it back as I believe it got lost in the mail (they could have given me a bogus address for all I know!)"
"Super nice contact and very fast shipping confirmation continue so"
"The products are of high quality. They are serious and prompt."
"I paid $ 470 for products never received. Have you canceled my order without permission and you gave me back the money. This is called fraud. I lost time and money. Now I have to spend more money with lawyers for property damage and loss suffered."
"Good price point, fast shipping "