"My order supposedly shippped out about a few weeks ago but the tracking number shows nothing at all, like they never shipped my order yet. They say my order has been shipped but it should be showing when I track it that it has at least arrived and been put into the system by now. This is the only order that has had this problem from all the orders I have made with them."

"thats the best what i could say, from others some pakets were seized, from Focal- Popo- Hotecig everything arrived.
But the support is bad, often no answer at all or it takes a week..."

"The missing brush of my order: Q11959559842 can be added to my last command: Q12151577886. I've asked for several resumes without confirmation or other answers on your part.
"

"I haven't got an email with any sort of update on where my package is. Tracking the order sucks. Every time I checked the status of my order it just says still collecting the order. I only have 1 item to the order. How hard is it to collect one item ?"

"dopo aver atteso 10 giorni vengo a scoprire (perche ho contattato la live chat) che un articolo non è piu disponibile.mi chiedono di cercare un alternativa di pari valore.richiedo il rimborso e mi dicono che quando sara possibile provvederanno al rimborso.ma state scherzando? Voto 1/10 Prendere in giro le persone non da di voi una grande azienda."

"Great item at very good price! Thank you Focalecig!"

"thread derailed on legendary"

"since stock shortage and my order has been cancelled."

"Long time was focalecig the best shop ever.but in the last weeks the paying options are not so god.and the service was catastrophic.
i hope they work at this problem but i see in facebook that some of the team are dismiss,
fired and so we customer have no Customer service now "

"Super schnelle und korrekte Lieferung"

"Very slow feedback from support
Very slow processing of order"

"Excellent clone.
Fast shipping (11 days in the Czech Republic)
I would he did not recognize that this is a clone.
At that price it's a great purchase!
Thank Focalecig."

"4-7 days waiting period for other items to be shipped, 2-3 days will be better"

"Top Service
The delivery Time is Great

"

"bought something and the tracker still says its pre advised"