Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
"Goöoooooooooooooooooooood"
Solid experience
"I found exactly what I wanted and purchased it with no issues. "
"Super easy to navigate ordering online"
Order status
"Order still hasn’t shipped a week after I placed the order
Edit: I received my order today exactly a week after placing it, so they’re just not very good at updating the shipping process "
"Looked all over for this product and found it on your website. Spent over $100 and got free shipping. first time using this company and so far so good. I ordered online from my car and can’t wait to get this hard to find product, good idea. "
Customer Service
"I had a pretty bad review to give at first but after contacting Customer Service I changed that because they made it right and it was wonderful Customer Service and will be ordering again soon."
great service helping a newb
"Had fantastic & patient customer service helping me navigate through the process of buying from Renee!"
Great Service
"The product came on time..."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Great Service
"Easy checkout. Love the free shipping promo."
Fast shipping, Great packaging and great prod
"I work for a non profit and I put on these desserts and discussions groups and everyone loves the apple blossoms. Thanks. "
Perfect
"Everything cooled to perfection
"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
A rep from FoodServiceDirect.com, destinyboothfsd, has responded:
“Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again! ”
"Great Price Easy Ordering I hope fast Delivery "
Excellent CUSTOMER SERVICE
"My cs rep helped me SO much!!!1"
Seller does not appear to have product that I ordered
"I put in an order for Proud Source water 5 days ago, but haven't received a shipment notification yet. I couldn't find it anywhere else but on FoodServiceDirect. Everybody else was sold out, including the manufacturer. At this point I'm starting to wonder if FoodServiceDirect has it on backorder. Will wait and see how this plays out. At least they haven't charged my card yet."
A rep from FoodServiceDirect.com, destinyboothfsd, has responded:
“Thank you for your review! Your order is currently being processed with our suppliers, who are experiencing a temporary shortage. While this has caused a delay, we have not been made aware of an ongoing issue. We’ll continue to keep you updated via email as we receive more information. In the meantime, if you have any questions regarding your delivery, please call our team here at 855-705-0755!”
Great Website Easy to utilize
"Ordering was a breeze, products were all available"
Wow
"Love your product keep it up.."
A rep from FoodServiceDirect.com, destinyboothfsd, has responded:
“Thank you for your review! We sincerely apologize for the delay in providing you with your tracking information. The item you ordered is supplied directly by our vendor and they provided us the tracking information after the order had already been shipped. We aim to update our customers as soon as possible and we are sorry this was not the case here. However, we are happy to hear you received your order! We hope to see you again in the future. ”