"From order to delivery the process was super easy and fast. Will certainly buy again."
"Bought shoes from sale, all good!"
"Sehr schnelle Lieferung, schön und sorgfältig verpackt, die Tasche ist 100% Original und sie sieht toll aus. Ich bin sehr zufrieden und werde wieder bestellen"
"Recently purchased two bags from the site. Shipping to the UK was within a few days and came nicely packaged. However I decided to return one of the handbags. At the time the refund service was under maintenance so I contacted customer services (****@****) and had the pleasure of dealing with Alex who helped me process my refund straight away. The response was excellent and within no time I received my full refund back onto my card. I must say that I was extremely impressed with how helpful Forzieri have been and will definitely be ordering from them again!"
"Bought an Atelier V1 for my fiance’s birthday...quick delivery,beautiful packaging,I didn’t even have to wrap it to give it to her...bag looks great,most important is that she loved it. "
"Do not purchase from this site. First, I was sent the wrong item. Then, when I finally got the correct item, it is falling apart in less than 2 years. I spent over $400 on a purse that has barely been used and is now falling apart. I was promised a 2 year warranty at the time of purchase, which is now being denied because they say it's 'wear and tear', even though the bag has been barely used! Ridiculous service, all they are offering is store credit - IF I pay for shipping and customs from Canada to Italy. Stay away!"
"Do not trust them. They are unreliable.
SOS with refunds. Be careful. "
“Hello,
we do not have any customer that ever placed an order under such name.
We'd like customer, if he/she really bought from us, to let us know which is the concerning order number or email used to place the order and we'll be happy to double-check.
Thanks.
Alex Baronio”
"Wish I could just give No star, this company customer service is the worse!! On seriously talk! I order a bag but cancel it, because they didn’t ship it after 4 days. They advertised SHIP IN 24 hours, lier. A day after I cancel on their website, I got a email saying my order it’s it’s ship. No I don’t want it anymore.
Also Return process takes so long, the bag it’s delivered to them, but I still haven’t get my money back yet. Send them 4 emails already but don’t get any respond back. I’m upset and will definitely not buy from this website again!!
Grammar not perfect don’t mind, English it’s my third language.
"
"Excellent seller, quality products "
"Please be careful when purchasing! Make a fake company, say that the price of the product is increased and then discounted, no refund, additional postage"
"Always had only great experience with shopping on Forzieri. Very quick delivery from Italy, even faster then inside the US. Products are all of highest quality. Great prices and best sales. Customer care was excellent when questions arise. Very quick response so far and they are trying to solve the problem if any. Highly recommend!"
"tout est absolument parfait.
Articles de haute qualité
A recommander vivement"
"Ordered a bag for a birthday present, was hesitant at first if it would arrive on time. It arrived on time and was beautifully packed, really really pleased with it"
"Bellissimo packaging e il prodotto era completo di sua scatola regalo brandizzata (a volte bisogna richiederla nelle stesse boutique!)"
"This is the 1st time I buy from Forzieri and it's an excellent experience. It only takes 2 days to delivery to Australia and the package is amazing. I would definitely purchase again and recommend it to my friends. Thank you for everything.
"
A rep from Forzieri, Alex Baronio, has responded:
“Hello,
we'd like to reply to the customer.
We completely disagree with her claim.
We processed and shipped out her order in date 27/03/2018, via DHL, prepaying from our side concerning Canadian duties and customs (25% of the order amount), she didn't pay any extra on delivery.
She's been using the bag for one year and a half and she contacted us, after all this time, saying that bag is damaged. We provided the pictures of the bag to the producer, FURLA, they confirm it's regular tear and wear, despite this we exceptionally agreed to have the item returned for a credit.
But return shipping and re-entry to Italy duties and customs will be on her. Free returns, as clearly indicated on our site, are within 28 days from receipt time.
2 year warranty is valid for eventual defects, not because she used the bag for one year and a half and she broke it.
Cheers,
Alex Baronio”