"I received my product quickly and in perfect condition. All materials and instructions I needed were included and in new packaging. Overall I had a great experience with fotoconnection. I will use them again. Thanks!"

"FotoConnection made everything easy. They have a great selection of cameras and lenses at really good prices. Their staff is very friendly and always available to help. I spoke several times with Adam who guided me through various options and was able to provide me with a great choice of camera. I highly recommend purchasing from FotoConnection."

"Product appears to work well and make absolutely no noise. Shipping was timely. "

"Service was quick and easy... Received a call to confirm my order. Delivery was quick as well. When calling in, there's no waiting, someone always picked right up (no elevator music!). I was missing one item from the package that I selected however the manager (Bobby) got it right out to me.
I'll use FotoConnection again for future purchases."

"Very nice product. Shipped and delivered very quickly. Just very pleased with the company and their product."

"



After receiving rather poor service from other customer service reps at FotoConnection, I was fortunate enough to finnaly get in contact with Edmond. EDMOND took the time to listen to my problem, (an order shipped after a cancelation had been placed several days earlier), and quickly and efficently resolved the situation. Not only did he contact the carrier and stop the shipment. He immediately called me back and sent an email confirmation. I also was told that my account would be credited back the amount deducted. If all goes as promised this guy should get a raise. I am going to update this review in a few days with the final results. It is important for consumers to check retailer review sites like this and epinions as it really is a world of "Let the buyer beware". W.A. in St.Louis"

"Purchased a Frigidaire Dehumidifier from FotoConnection, and it arrived quicker than I expected...in seemingly perfect condition. The unit working beautifully, soaking up gallons of water daily. Use of an extension hose for auto-drainage is highly recommended since the unit works as well as it does. The ordering process was smooth and the delivery excellent. An A+ rating for FotoConnection as well as Frigidaire."

"Ordered a Fridadaire Dehumidifier after reading user reviews on the internet. Then did comparative cost shopping finding FotoConnection with the best price to include shipping. Ordered on a Tuesday evening with 3 day ground service and received the dehumidifier on Thursday afternoon. Obviously, I had great service from FotoConnection and the dehumidifier is working well, butloudly as predicted."

"Don’t be fooled by the name “FOTOCONNECTION”!!! I was shopping for a washer, at first I thought they only sold cameras. I was surprised that they carried what I needed at the best price possible, my rep Owen at ext 2041 gave me a 100% satisfaction, delivered it to me within 4 days on the house because I was in NY, I had save over 140$!!!! I do most of my shopping online, I haven’t had a place treat me with this type of courtesy and respect in a while. Will recommend to everyone I know!!! Thank you Owen!!!!
"

"bobby,
camera was deliverd quickly and exactly as stated on the website. thanks, bob"

"FotoConnection staff were very quick in responding to some shipment damage on a Weber grill. They drop shipped the damaged items to me promptly and made sure I was satisfied. I was extremely pleased and the grill was ready for a large celebration in our home. These folks went the extra mile to make sure I was able to enjoy the full quality of the item I purchased. Thanks!"

"I was very pleased with my whole shopping experience with Foto connection. The prices were the best out there on the market. My camera came super fast, with 2 days. It was packed top notch, no problems. The sales staff was knowlegeable and very professionable. I would highly recommend purchasing your electronics through them. I would again. Thank you Foto Connection. "

"BUYER BEWARE! This is absolutely and without a doubt the WORST online merchant experience I have ever had. I have know come to realize I'm at the end of a VERY, VERY long line of other consumers who should have checked with BBB and some other online references before being dumb enough to do business with this company. Save yourself and your money a lot of heartache and don't make the same mistake others have made.

Merchandise being offered for sale is misleading in many ways. Many of the brands do not authorize them to sell their product and the warranty may not be valid. Product is not always new as advertised and may really be refurbished... i.e. wonder why that price is so low?

Customer service is non-existent. They will not do anything to really help you. They will not stand behind their advertised business policies that they post on their website. Take everything you read posted on their website with a grain of salt.

If you are still think it is a good idea to do business with this company then for god's sake make sure you only pay with a credit card. If you get burned like me and others you might be able to protect yourself to a certain measure by going through dispute resolution with the credit card company.

Follow-up Comments 9/21/2009

I can now state that I escaped getting burned on this transaction, but is the average person as dogged persistent as I and not willing to give up when they feel they are being screwed and do they have the time to just keep after a merchant who is uncooperative? Not most people.

To further give a clearer picture of the calibre of FotoConnection the final piece of this transaction involved getting my out-of-pocket cost to return a product I did not order refunded. To sort thru this I had to wade through multiple FotoConnection staff members denying that their posted policies state return shipping will be paid under these circumstances, another FotoConnection staff member arbitrarily making a determination that I would be refunded less than 50% of what it had actually cost me thru UPS, when I finally posted on ResellerRatings a higher up manager finally contacted me and then offered an extended warranty in lieu of an actual refund and kept dangling the promise of a shipping refund predicated upon my editing what I had posted earlier on ResellerRatings. Fire emails and 4 telephone calls after this point I finally did get the full value of my return shipping refunded. The interesting part is that FotoConnection apparently doesn't even have a corporate checking account. To issue me a refund they had to go to a local currency exchange and buy a money order. Unbelievable, but so far at least the money order hasn't bounced.

Personally, I find the rating scores posted for FotoConnection to be highly suspicious. I know one thing and that is people who are unhappy complain... but I only happened across ResellerRatings by accident... how many other unhappy customers don't know about this site? I also know that happy customers usually are way too busy to bother posting review... I know because I get all kinds of requests as a frequent on-line buyer. Yet there are just way too many positive reviews for a company that just had to negotiate a settlement with the BBB and the State of NY Attorney General. I am just skeptical enough to sincerely believe that someone has found a way to either exploit or manipulate the positive ratings. There are just too many of them and many are similarly worded using the names of Fotoconnection employees that HAPPY customers would never, ever encounter.

If after reading all of this you still feel like going ahead and rolling the dice, well just don't say you didn't know."

"Excellent experience ordering from FotoConnection. Very simple and fast. Have not installed the stove yet but everything looks good. Pleasant experience with shipper as well."

"Fotoconnection has terrific service. I placed my camera order on Sunday and by midday Wednesday had delivery. On Monday, I had a question and emailed Fotoconnection and minutes later had a phone call with the answer. This was my first order but, be assured, it will not be my last.
Charlie P. West End, NC"