"Twice, I have communicated with parts personnel, both in-person, and over the phone. Where I was adequately assisted, the individual was rather rude, VERY impersonal, and acted as if I were inconveniencing them throughout the entire interaction. My wife was with me during the in-person visit, where I was inquiring about a part for our Tacoma. The guy with whom we spoke acted as if we were a bother. As she and I walked away she said to me, " boy did they just lose a customer." It made her quite angry that after spending the money we have at Fred Anderson, that just because you may be having a bad day, you should NEVER be that rude to someone wanting to spend more, paying YOUR salary. A few months later I still purchased part from Fred Anderson, but that was mostly due to its close proximity to our home. As I stated, we were assisted, got what we paid for, but feel a little as if we've been smacked in the face."

"Lee was friendly and knowledgeable!"

"Easy to use webpage. Love those sales."

"No me siento bien atendido en el mostrador por que no hablo inglés con fluidez, siento que al personal le incomoda que sea hispano, pero yo seguiré comprando y retirando en persona soy un admirador de la marca tengo amplia experiencia con toyota y acepto que no hablar el idioma sea un problema para la buena comunicación, gracias y saludos
"

"It’s was wonderful. I just ordered the first time and it came in a couple days. "

"I ordered a bracket for my Tacoma, accidentally I clicked twice on the web and duplicated the order. I called and explained the error and the gentleman at parts corrected the problem without any hesitation. A few minutes later I had the funds back in my account for the duplicate order. After calling the next day to get a time frame on the part, he remembered me and told me the part will be sent out today. Very satisfying to know this dealership and parts department internet sales cares for its customers.
Thank you guys again,
Mike Segarra "

"I ordered the driver side grab handle for my 2018 Tundra. The website was easy, the order process and confirmation was fast, communication was super and I received the parts within two days! A great experience.
The part does require a bolt and specialty nut. This comment is more of a Toyota thing than it is for Fred Anderson parts however for the cost I feel the hardware should have come with the part. "

"Fast shipping and received quality parts! Highly recommend!"

"Hard to beat Genuine Toyota Parts on sale from Fred Anderson Parts Department.
Great set of floor mats to go with my 4Runner. Timely updates after the purchase.
Always a good experience with Art and his team. "

"Very competitive pricing, thank you. "

"Awesome. As usual! Brian Harrison was great. Second 4Runner he has sold me. "

"Online ordering was easy. FA Toyota price was better than others. Pickup was easy. Will certainly order from them again. Note: I almost never give 5 stars. "

"Great group of guys in the parts department. I am a first time Toyota owner and I needed to order running boards for my wife's Highlander. Anderson had the best price I could find. Not only a great price but polite and professional employees that value you as a customer. Anderson will be my first choice for any parts needs in the future. I only wish they had a dealership near Baltimore. Thanks again for the great service you provided."

"Daniel is so helpful and responds so quickly. He is always cheerful and willing to help talk through items and ensure I am ordering the right parts! "

"I had ordered a part and when I got it the item wasn't the correct part for my car. I emailed them and they sent a return label right away. When they received the item back the refunded my money right away. I will definitely do business with them in the future. "